Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Intern
Jonathan Ramos

Jonathan Ramos

Apple Valley,CA

Summary

Expert Driver comfortable lifting up to 70+ pounds, operating loading equipment and managing loads. Record of success in meeting delivery schedules and satisfying clients. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and determined to provide high quality performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Feeder Driver

United Parcel Service, UPS
Ontario, CA
07.2020 - Current
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Loaded, balanced and secured product to safely transport goods.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Delivered customer orders to homes and places of business within established time frames.
  • Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
  • Retained valid proof of insurance and registration in vehicles.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Recorded expenses and maintained receipts.

Package Car Driver

United Parcel Service, UPS
Victorville, CA
07.2014 - 07.2020
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Presented order bills and collected payments for deliveries.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.

Customer Counter Clerk

United Parcel Service, UPS
Victorville , CA
01.2011 - 07.2014
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Investigated and analyzed client complaints to identify and resolve issues.

Package Handler

United Parcel Service, UPS
Victorville , CA
09.2007 - 07.2014
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Protected company inventory by maintaining and organizing storage areas.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Used scanners to track parcel information, condition or receipt.

Sales Associate

T-Mobile
Hesperia, CA
07.2007 - 12.2008
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Obtained signatures for financial documents and internal and external invoices.

Satellite Installation Technician

Wired Communication
Hesperia , CA
02.2006 - 01.2008
  • Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
  • Installed in-home devices, programmed settings and trained customers on basic use.
  • Communicated with customers to explain installation process and ideal satellite dish placement.
  • Gained customer approval of installation specifics, including dish location, before beginning work.
  • Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
  • Upsold customers by suggesting additional services and products, including Dish Network and DirecTV.
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
  • Tested connections to verify power supplies and communication link functionality.
  • Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
  • Laid out cabling plans and ran through buildings to desired locations.

Education

High School Diploma -

Victor Valley High School
Victorville, CA
06.2005

Skills

  • Route Management
  • Problem-Solving
  • Loading and Unloading
  • Truck Maneuvering
  • Map Reading
  • Decision Making
  • Heavy Lifting
  • Attention to Detail
  • GPS Applications
  • Vehicle Inspection
  • Vehicle Defect or Damage Reporting
  • Process Monitoring
  • Problem Solving
  • Time Management
  • Efficient Trip Planner
  • Planning Ability
  • Dependable and Reliable
  • Complaint resolution
  • Order fulfillment
  • Teambuilding
  • Self-Motivated
  • Strategic planning
  • Coaching and mentoring

Languages

English
Full Professional
Spanish
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Winners are ordinary people with extraordinary determination."
Unknown

Timeline

Feeder Driver

United Parcel Service, UPS
07.2020 - Current

Package Car Driver

United Parcel Service, UPS
07.2014 - 07.2020

Customer Counter Clerk

United Parcel Service, UPS
01.2011 - 07.2014

Package Handler

United Parcel Service, UPS
09.2007 - 07.2014

Sales Associate

T-Mobile
07.2007 - 12.2008

Satellite Installation Technician

Wired Communication
02.2006 - 01.2008

High School Diploma -

Victor Valley High School

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Jonathan Ramos