Jonathan Renfroe
Kroger's Pharmacy
Milan,TN
18
years of professional experience
Results-driven pharmacist known for exceptional communication and customer service skills. Adept at leading teams to optimize medication management and enhance patient safety. Focused on delivering measurable improvements in pharmacy efficiency and patient outcomes.
Work History
Pharmacist
11 Years 6 Months- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Mentored junior pharmacists on medication management and patient consultation best practices.
- Streamlined inventory management processes, reducing medication shortages and improving availability.
- Implemented new pharmacy software, enhancing prescription processing efficiency and accuracy.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and reducing waste.
- Dispensed medications accurately while providing patient counseling on drug interactions and side effects.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
- Mentored pharmacy interns to foster their growth as future professionals, sharing knowledge of best practices and real-world experience.
- Improved patient medication adherence by providing comprehensive counseling and follow-up consultations.
- Closely monitored department performance metrics.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Pharmacist
1 Year 9 Months- Conducted medication therapy reviews to optimize patient outcomes and ensure adherence to guidelines.
- Collaborated with healthcare providers to develop comprehensive care plans for patients with complex needs.
- Led training sessions for pharmacy staff on new protocols and customer service techniques.
- Analyzed workflow processes, identifying areas for improvement and implementing strategic solutions.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
- Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
- Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Supervised and coached team of pharmacy technicians and trainees.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
Pharmacy Intern
3 Years 9 Months- Assisted pharmacists in medication dispensing and patient consultations.
- Processed prescriptions accurately using pharmacy management software.
- Maintained inventory levels and ensured proper storage of medications.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Conducted patient consultations to provide guidance on medication use and potential side effects.
- Analyzed prescription data for accuracy, ensuring compliance with regulatory standards and improving patient outcomes.
- Contributed to a positive customer experience by answering questions and providing timely assistance at the pharmacy counter.
- Answered telephone promptly and offered friendly, helpful service to customers.
- Assisted pharmacists in accurately filling prescriptions, ensuring patients received correct medications and dosages.
- Maintained accurate patient records through diligent documentation of allergies, adverse reactions, and other pertinent medical information as required under HIPAA guidelines.
- Increased patient satisfaction by effectively communicating complex medical information in layman''s terms to promote understanding and adherence to treatment plans.
- Developed strong relationships with patients through personalized care, fostering trust and loyalty within the community served.
- Counseled patients on new medications and OTC products.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Pharmacy Technician
1 Year 3 Months- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in patient consultations, enhancing medication understanding and adherence.
- Managed inventory systems, maintaining optimal stock levels and reducing waste.
- Trained new technicians on procedures, fostering a knowledgeable and efficient team environment.
- Managed medication inventory, ensuring accurate stock levels and minimizing discrepancies.
- Assisted pharmacists in preparing and dispensing medications to enhance workflow efficiency.
- Trained and mentored new pharmacy technicians to improve team performance and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Managed opening and closing duties for pharmacy.
Education
Doctor of Pharmacy - Pharmacy
Bachelor of Science - Chemisty
Skills
Customer service and communication skills
Prescription verification
Drug inventory management
Medication dispensing
Patient counseling
Maintaining records
Resolving complaints
OTC recommendations
Medication therapy management
Overseeing technicians
Timeline
Pharmacist
Kroger's Pharmacy
04.2015 - CurrentRead More
Pharmacist
Walgreens
07.2013 - 04.2015Read More
Pharmacy Intern
Kroger's Pharmacy
08.2009 - 05.2013Read More
Pharmacy Technician
Kroger's Pharmacy
05.2008 - 08.2009Read More
Union University College of Pharmacy
Doctor of Pharmacy from Pharmacy
Read More
Lambuth University
Bachelor of Science from Chemisty
Read More