Jonathan Reyes
Miami,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Successful at completing inspections, maintenance and repairs on generators and vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions.
Overview
11
11
years of professional experience
Work History
Process Assistant
Amazon
11.2020 - Current
- Support and work in the department as required
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
- Providing vacation coverage for Area Managers
- Providing policy follow-up, attendance tracking (duties do not extend to discipline)
- Tracking and reporting of labor hours
- Assisting the floor as an associate resource, training associates and verifying SOP compliance
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance
- Participating in Operational Excellence initiatives in some capacity
- Filling in as needed with production duties
- Fully understanding workflow and daily production goals
- Reviewing and updating SOP as required
- Assisting in keeping work area clean and organized
- Identifying and addressing safety hazards within the work area
- Coaching associates to work safely at all times
- Participating in safety initiatives
- Referring all job injuries immediately to Area Manager
- Established administrative work procedures to track staff's daily tasks.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Saved labor hours by reducing head count by 20% and completing objective safely and efficiently.
Bus Operator, Bus Operator/Driver
Metropolitan Transit Authority of Harris County
09.2019 - 12.2019
- Responsible for transporting people from one place to another for work, errands, school, or other reasons
- Takes fares from passengers, issues receipts, announces routes, and ensures passengers get out safely.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Received excellent customer reviews for friendly, punctual transport services.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Drive 11 hour shifts safely.
Warehouse Clerk/Associate
Intermex Wire Transfer
02.2016 - 08.2019
- Preparing inventory balances, recording and maintaining inventory, sending and receiving packages/ orders, completing all task assigned by the ware house supervisor/manager
- Checked packages and merchandise for damage and notified vendors.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
Cook/Cashier
SAGE Dining Services, Inc
09.2014 - 02.2016
- Seasoned and cooked food according to recipes or personal judgment and experience
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Coordinated checklists to keep kitchen clean, stocked and sanitary
- Kept kitchen clean and organized by performing daily maintenance tasks
- Communicated closely with servers to fully understand special orders for customers
Assistant Manager
Lil Caesars Pizza
04.2012 - 09.2014
- Established team priorities, maintained schedules and monitored performance.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Launched quality assurance practices for each phase of development
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by 5% with great customer service.
Education
High school diploma -
Hope Academy
05.2013
Skills
- CDL "A" (5 year) Hazmat, Tankers and Passengers
- Tractor-Trailer (Less than 2 year)
- Customer Service
- Microsoft office
- Bilingual
- Mechanic Experience
- Indoor and Outdoor Painting
- Maintain and Fix Generators/Motors
- Drywall Patching
- Hand Tools/Power Tools
- Reading Blueprints and Manuals
- Pistons and Parts Cleaning
Accomplishments
- Supervised team and trained of 120 staff members.
- Achieved breaking records by completing Cycle 0 at DMF5 Amazon with accuracy and efficiency.
- Achieved recognition and efficiency by introducing excel for labor tracking tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Earned Class A Hazmat, Passengers and Tanker Endorsements.
- Safely operated MCI/Coach and articulated buses around highly congested construction sites and heavy traffic.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
hobbies
- Enjoy spending quality with family
- Love a good movie at the movie theater
- Fresh water fishing for Peacock Bass
- Riding on my wave runner/jetski
Timeline
Process Assistant
Amazon
11.2020 - Current
Bus Operator, Bus Operator/Driver
Metropolitan Transit Authority of Harris County
09.2019 - 12.2019
Warehouse Clerk/Associate
Intermex Wire Transfer
02.2016 - 08.2019
Cook/Cashier
SAGE Dining Services, Inc
09.2014 - 02.2016
Assistant Manager
Lil Caesars Pizza
04.2012 - 09.2014
High school diploma -
Hope Academy
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