JONATHAN RICO
Pico Rivera,CA
Summary
Enthusiastic individual with a strong work ethic. Experienced Sales Concierge with a background in providing exceptional customer service, managing financial transactions, and facilitating the online car sales process. Adept at building relationships with clients and ensuring their satisfaction. Strong problem-solving and communication skills with a demonstrated ability to excel in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Delivery Specialist
Fisker
12.2023 - Current
- Work cross-functionally across all departments to ensure documentation and vehicle readiness aligns with scheduled customer pick up or delivery dates
- Strategized with Fisker's Delivery Planning Manager and supported the execution of Fisker directs and customer pickups out of 15 vehicle processing centers and delivery sites
- Established delivery orientation and scheduling protocols and set up lines of communication for service and logistics
- Solved customer experience issues through phone, email, and text correspondence with 150+ cases solved with a satisfactory resolution
- Performed 80+ orientations and test drives using deep product knowledge to tailor the experience for each discreet client and educate them on the pertinent benefits of the product.
Sales Concierge
Shift
08.2021 - 10.2023
- Assisted customers through various channels, providing virtual vehicle inspections and detailed information about product features
- Successfully negotiated prices and facilitated the online sales process, consistently achieving high sales numbers
- Managed online listings and ensured accurate and up-to-date vehicle information for potential buyers
- Collaborated with logistics and delivery teams to ensure smooth vehicle handovers to customers.
- Cross-departmental collaboration and communication to certify the completion of documentation and vehicle readiness for scheduled customer pick up and delivery appointments
Bookkeeper
First Choice Tax & Accounting
10.2018 - 06.2020
- Assisted clients with tax preparation, ensuring accuracy and compliance with tax regulations
- Conducted financial consultations, helping clients make informed decisions regarding their financial matters
- Managed accounts payable and receivable, reconciled bank statements, and prepared financial reports
- Developed strong relationships with clients, leading to repeat business and referrals.
Service Porter
McCoy Mills Ford
Fullerton, CA
05.2017 - 06.2018
- Cross communicated with Technician Teams and Service Advisors making sure RO's were completed and vehicles are good to go for customer pick up
- Provided transport for customers and dealership personnel
- Assisted mechanics with lifting heavy parts or equipment into position during engine repairs or replacements.
- Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
- Traveled to local vendors to pick up supplies or equipment repairs.
Cashier
McDonalds
04.2016 - 05.2017
- Operated cash registers, processed customer orders, and ensured accurate handling of payments
- Collaborated with team members to ensure a smooth workflow during peak hours
- Received recognition for outstanding customer service.
Education
Diploma -
El Rancho High School
06.2016
Skills
- Computer Skills
- Ability to Multitask
- Effective Time Management
- Fast Learner
- Ability to Work in a Team
- Ability to Work Under Pressure
- Excellent Customer Service Skills
- Valid Salesperson License
- Proficient in Salesforce
- Proficient in Hubspot, Aircall with Twilio
- Skilled in Microsoft Word, Excel Spreadsheets
- Record Filing
- Scanning
- Uploading
- Systemic Organizing
Timeline
Delivery Specialist
Fisker
12.2023 - Current
Sales Concierge
Shift
08.2021 - 10.2023
Bookkeeper
First Choice Tax & Accounting
10.2018 - 06.2020
Service Porter
McCoy Mills Ford
05.2017 - 06.2018
Cashier
McDonalds
04.2016 - 05.2017
Diploma -
El Rancho High School