Jonathan Rieu
New York,NY
Overview
22
22
years of professional experience
Work History
Concierge Representative
166 East 63rd Street Condominium
New York, NY
01.2020 - Current
- Greeted and knowledge all residents and announced/sing in all guests and contractors.
- Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, and any additional requests upon demand.
- Briefed staff and guests on security policies and procedures to promote safety and visitor confidence.
- Responded to residents' inquiries and requests and resolved issues in a timely, friendly, and efficient manner.
- Keep track of keys when needed.
- Assist management with requests for residents.
- Exceptional customer service.
- Answering calls professionally and assisting callers with directions or instructions for the building.
General Manager of Food Service
Rieu Cafe Inc.
New York, NY
03.2003 - 09.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed sales data to identify opportunities for growth.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Performed administrative tasks including payroll processing, budgeting activities.
- Assessed training needs of personnel regularly and conducted necessary training programs.
Education
Coffee Expert -
Universita Del Caffe illy
New York08-2006
Associate of Applied Science - Computers Skills
La Guardia Community College
New York, NY06-2002
Skills
- Upselling strategies
- Basic accounting
- Event Planning
- Guest Relations
- Marketing
- Travel Coordination
- Fluent in English, Spanish and basic Hebrew
- BuildingLink System
- MS Office skills
- Skilled in troubleshooting and repairing video signal issues
- Fast learner
- Team-Oriented
- Able to work under pressure
- Qualifying Certificate in Food Protection
Timeline
Concierge Representative
166 East 63rd Street Condominium
01.2020 - Current
General Manager of Food Service
Rieu Cafe Inc.
03.2003 - 09.2018
Coffee Expert -
Universita Del Caffe illy
Associate of Applied Science - Computers Skills
La Guardia Community College