Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Cooper

Plantation,Florida

Summary

With a diverse background in valet parking, concierge services, laborer work, and the restaurant industry, I bring a strong work ethic, exceptional customer service skills, and the ability to adapt to various roles and environments. My career highlights include successfully managing vehicle handling and customer interactions in valet parking, ensuring efficient and safe parking services while maintaining a high level of professionalism. In concierge services, I delivered personalized assistance to guests, coordinated with multiple departments, and provided valuable local insights, enhancing guest experiences and satisfaction. My laborer work demonstrated physical stamina and teamwork through performing manual labor tasks, operating equipment, and adapting quickly to new job requirements and environments. In the restaurant industry, I provided outstanding service in a fast-paced setting, managed orders and special requests, collaborated effectively with kitchen staff, and resolved customer issues to ensure a positive dining experience. This extensive experience showcases my versatility and dedication to providing excellent service across different industries.

Overview

6
6
years of professional experience

Work History

Concierge Representative

Resorts
12.2022 - 08.2024
  • Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
  • Streamlined front desk operations for improved efficiency and reduced wait times for guests.
  • Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
  • Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.

Valet Parking Attendant

SP+ Parking
03.2022 - 05.2023
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
  • Handled cash transactions accurately, ensuring proper payment for services rendered.
  • Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
  • Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.

Laborer

Renovating Homes
05.2020 - 08.2021
  • Understood and followed verbal and written instructions to complete work correctly.
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained organized and clean work areas at all times on job sites.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

Manager's Assistant

Pizzaria
05.2018 - 08.2020
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Education

Bachelor of Science - Health Sciences

University of Central Florida
Orlando, FL
04.2025

Skills

Strong multitasking

Exceptional communication

Initiative-taking

Upselling strategies

Tourism industry awareness

Customer Service

Hospitality

Cash Handling

Effective problem solving

Timeline

Concierge Representative

Resorts
12.2022 - 08.2024

Valet Parking Attendant

SP+ Parking
03.2022 - 05.2023

Laborer

Renovating Homes
05.2020 - 08.2021

Manager's Assistant

Pizzaria
05.2018 - 08.2020

Bachelor of Science - Health Sciences

University of Central Florida
Dylan Cooper