Jonathan Rios
Racine
Summary
Seasoned supervisor with extensive worker scheduling and task management expertise. Looking for a team environment where my strength and accomplishments can be utilized with good work ethic and organization and provide me the opportunity for professional growth. Familiar with all aspects of daily business operations including: Personnel and Safety compliance and numerous supervisory functions. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.
History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Transportation Supervisor
SYSCO Food Services
10.2023 - Current
- Maintained compliance with DOT regulations, and accurately documented driver qualifications, permits, and equipment information.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies, and compliance regulations.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Managed driver safety awards program, promoting safe driving, and working safe initiative.
- Improved working conditions for employees and fostered a work environment that maximized employee morale and engagement.
- Monitored and maintained on-time delivery, reliability, service, and performance.
- Planned and established transportation routes, work schedules, and operator assignments.
- Managed routing, driver supervision, and DOT compliance.
- Verified that drivers transported loads safely, and complied with state DOT laws.
- Worked with service providers to resolve issues, and correct delays.
- Coordinated schedules and communicated changes to customers.
- Demonstrated tasks to new hires and assigned them to experienced workers for further training.
ROUTE SUPERVISOR
KENOSHA AREA TRANSIT
02.2022 - 08.2023
- Performs managerial work in directing the operation of the municipal transit system.
- Directs the selection, training and discipline of Transportation Department personnel.
- Schedules personnel.
- Prepares reports.
- Analyzes bus routes.
- Periodically investigates route scheduling or deviation including school transportation programs.
- Supervises and recommends the hiring, discharge, assignment, evaluation, discipline and adjustment of grievances of subordinate employees.
- Inspects and recommends bus stops, bus shelters and other infrastructure for safe and efficient movement of passengers.
- Collects fare boxes from buses, streetcars, and Metra station parking lot.
- Directs maintenance of municipal parking lots.
- Receives customer complaints and effectively resolves same.
- Occasionally performs all the required functions of the Transit Dispatcher.
- Investigates accidents.
- Supervises safety program.
- Orders uniforms, supplies, parts, tools and equipment, prepares purchase requisitions in accordance with budgetary constraints, maintains inventory and equipment records.
- May be called upon to drive fixed routes or school tripper routes.
- May assist in the operation of the parking facilities.
BUS OPERATOR
KENOSHA AREA TRANSIT
05.2019 - 02.2022
- Driving city bus on predetermined scheduled.
- Picking up and dropping off riders from pre-determined locations.
- Performing other related duties as required.
OPERATIONS SUPERVISOR
THE BELLE URBAN SYSTEM (CITY OF RACINE TRANSIT)
07.2013 - 02.2021
- Supervise Bus Operators, Para Transit Operators, Dispatchers, Mechanics (in the absence of the Maintenance Manager) and Mechanic Helpers.
- Coordination of street operations including the arrangement of detours.
- Recommend route and schedule changes and the placement of bus stops.
- Monitor the above employees to ensure safety, security, and schedule adherence and conformance to rules, standards and practices.
- Reporting operations violations to the Operations Manager and Maintenance violations to the Director of Operations and Maintenance.
- Investigating complaints and service irregularities.
- Following through with the operators and customers.
- Reporting findings to the Operations Manager and recommending discipline.
- Evaluating Operator’s safety and complaint records.
- Performing annual ride checks and reports the results to the Operations Manager.
- Monitoring the two-way radio system for compliance with FCC requirements and PTMR’s policies.
- Providing on-street supervision to ensure courtesy and compliance with all federal, state and local regulations, management policies and rules and policies of the city, including the monitoring of Bus Operators to insure adherence to schedules, the wearing of uniforms, the displaying of proper destination signs and conformance to other standards and practices.
- Administering and generally oversee the safety and security program.
- Investigating collisions and incidents and reporting the findings to the Operations Manager for corrective action as well to insurance carriers and preparing monthly Collision and Incidents and Safety and Security reports.
- Preparing monthly and annual Safety reports (405) for the City of Racine, Transit Planner and the Federal Transit Administration and maintaining records and files.
- Assisting in administering the Drug and Alcohol policy by transporting employees to designated medical facilities and other duties as assigned.
Education
Associated Degree - Refrigeration and A/C
John Dewey Technical College
Carolina, PR06.2005
High School Diploma -
Margarita Janer Palacios
Guaynabo, PR06.1999
Skills
- Advanced MS Word skills
- Advanced Excel skills
- Training facilitator
- Proficient in English and Spanish
- Customer engagement
- Operations dispatcher
- Compliance oversight and coordination
- Equipment maintenance
- Transportation management
- Coordination
- Fleet management
- Safety compliance
Certification
• Class A CDL with Passengers & Tanker Endorsements
• TSI Certified Trainer
• Bus & Rail TSSP Certification
• Accident Investigation TSI Certified
• Be Safe Training Certified
• Emergency Management TSI Certified
• TSI Certified Trainer
• Bus & Rail TSSP Certification
• Accident Investigation TSI Certified
• Be Safe Training Certified
• Emergency Management TSI Certified
Timeline
Transportation Supervisor
SYSCO Food Services
10.2023 - Current
ROUTE SUPERVISOR
KENOSHA AREA TRANSIT
02.2022 - 08.2023
BUS OPERATOR
KENOSHA AREA TRANSIT
05.2019 - 02.2022
OPERATIONS SUPERVISOR
THE BELLE URBAN SYSTEM (CITY OF RACINE TRANSIT)
07.2013 - 02.2021
Associated Degree - Refrigeration and A/C
John Dewey Technical College
High School Diploma -
Margarita Janer Palacios