Jonathan Rivera

• As food cost manager helped reduce store VTS to well below 3% for multiple months since first took over the position at this location.
• Help train team members in understanding the importance of proper portioning.

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• Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
• Trained other employees in customer service, food safety, and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Cross-trained existing employees to maximize team agility and performance.
• Trained and mentored 100s new personnel hired to fulfill various roles.
• Identified workers with specific skill sets to recommend for promotions to team leads.
• Demonstrated new products, procedures and techniques to employees.
• Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
• Reduced employee turnover rate by providing consistent support and feedback to team members.
• Maintained thorough documentation of each employee's progress throughout their training journey, allowing for easy reference during evaluations or promotion considerations.
• Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.

• Led employee relations through effective communication, coaching, training, and development.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Defined clear targets and objectives and communicated to other team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Dishwasher from 12/2018-02/2019, prepper from