Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Jonathan Robinson

Summary

Accomplished BMW Service Technician at Arrowhead BMW with a strong work ethic and expertise in diagnostic assessment. Successfully enhanced customer satisfaction through efficient repairs and maintenance, while fostering lasting relationships. Proven ability to troubleshoot complex automotive issues, ensuring safety and quality in every service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

BMW Service Technician

Arrowhead BMW
Glendale, AZ
09.2022 - Current
  • I'm a full time BMW flat rate technician for almost 3 years
  • I'm at the BMW associates level almost at the member level
  • Attended factory-sponsored training classes to learn new techniques and components.
  • Maintained a clean work area to ensure safety standards were met.
  • My dealership has sent me to work on BMW's race team.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Completed day-to-day duties accurately and efficiently.

Chief/Service Advisor

Discount Tire
Winston-Salem, NC
03.2020 - 08.2021
  • Assisted customers by changing, rotating, and repairing flat tires. Helped the other technicians by answering questions and giving guidance for faster times in repair.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed and maintained strong relationships with customers to ensure repeat business.

Education

Associate of Occupational Studies -

BMW Fast Track Service Technician Program
Avondale, AZ
12-2022

Associate of Science - Automotive Engineering

NASCAR Technical Institute
Mooresville, NC
07-2022

High School Diploma -

Mount Tabor High School
Winston-Salem, NC
06-2021

Skills

  • Problem solving
  • Time management
  • Vehicle inspection
  • Customer service
  • Strong work ethic
  • Vehicle modifications
  • Parts replacement
  • Safety awareness
  • Diagnostic assessment
  • Maintenance inspections
  • Power tools
  • Troubleshooting
  • Fluid exchanges
  • Scheduled maintenance
  • Problem-solving
  • Hardworking and dedicated

Affiliations

  • Outside of work, I like to work on my personal BMW's and go to Car shows

Accomplishments

  • I was able to work on BMW's race team due to a dealership nomination.

Certification

Associates level BMW Certification

Timeline

BMW Service Technician

Arrowhead BMW
09.2022 - Current

Chief/Service Advisor

Discount Tire
03.2020 - 08.2021

Associate of Occupational Studies -

BMW Fast Track Service Technician Program

Associate of Science - Automotive Engineering

NASCAR Technical Institute

High School Diploma -

Mount Tabor High School

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