Simon Yun
Henrico,VA
Overview
9
9
years of professional experience
1
1
Certification
Work History
BMW Service Technician
BMW of Alexandria
03.2024 - 08.2024
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed safety inspections.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Service Technician Subaru
Carter Myers Automotive
02.2022 - 01.2024
- Replaced Subaru engines and transmissions
- Diagnosed problems customers have and repaired accordingly.
- Did warranty work with detailed notes in CDK
Associate
Technology Integration Group
06.2019 - 07.2020
- diagnosed issues with DELL and Thinkpad's to order the correct parts
- Repaired school provided laptops
Turbo Tax/ Quickbooks Customer Service
Sitel Group
04.2017 - 05.2019
- Took customer calls and resolved their issues with their tax returns
- Worked with others to ensure that the customer gets the best service possible
Shift Supervisor
Boston Market
03.2015 - 03.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
AAS - Information Technology
J Sargeant Reynolds Community College
05.2022
High School Diploma -
Lake Braddock Secondary School
06-2016
Skills
- Effective Time Allocation
- Clear Verbal Communication
- Team Leadership
- Service-Oriented Communication
- Problem Solving
- Strategy
- Training
- Engine diagnosis
- Transmission repair
Certification
- CompTIA Security+, CompTIA, 08/01/21, 08/01/24
- State Inspector, Department of Virginia State Police, 05/01/23, 01/01/26
Languages
Korean
Professional Working
English
Native or Bilingual
Timeline
BMW Service Technician
BMW of Alexandria
03.2024 - 08.2024
Service Technician Subaru
Carter Myers Automotive
02.2022 - 01.2024
Associate
Technology Integration Group
06.2019 - 07.2020
Turbo Tax/ Quickbooks Customer Service
Sitel Group
04.2017 - 05.2019
Shift Supervisor
Boston Market
03.2015 - 03.2017
AAS - Information Technology
J Sargeant Reynolds Community College
High School Diploma -
Lake Braddock Secondary School
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