JONATHAN RODGERS
Norfolk,Va
Summary
Catastrophe Claims Adjuster with deep knowledge of Insurance claims industry. Solid abilities in developing objectives and strategies to settle property claims. Excellent skills compiling, coding, categorizing and auditing information to process claims. Service-oriented and skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
Allstate Insurance Co
03.2024 - Current
- Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Supported regional catastrophe response teams as needed, demonstrating flexibility in adapting to diverse work environments across multiple states or territories.
- Delivered prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Built strong relationships with vendors and contractors, fostering collaboration in achieving mutually beneficial outcomes during the claims process.
- Anticipated potential coverage disputes by meticulously reviewing policy provisions and endorsements.
- Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.
- Negotiated fair settlements with contractors, public adjusters, and attorneys to resolve disputed claims amicably.
Catastrophe Claims Adjuster
Chubb
11.2020 - 06.2023
- Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Delivered prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Built strong relationships with vendors and contractors, fostering collaboration in achieving mutually beneficial outcomes during the claims process.
- Anticipated potential coverage disputes by meticulously reviewing policy provisions and endorsements.
- Negotiated fair settlements with contractors, public adjusters, and attorneys to resolve disputed claims amicably.
- Leveraged technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate or Symbility.
- Assisted in training new adjusters, sharing industry knowledge and best practices to enhance team performance.
Property Claims Estimate Reviewer
Chubb
11.2018 - 11.2020
- Built strong relationships with vendors and contractors, fostering collaboration in achieving mutually beneficial outcomes during the claims process.
- Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.
- Negotiated fair settlements with contractors, public adjusters, and attorneys to resolve disputed claims amicably.
- Contributed to a positive team environment by sharing industry knowledge, offering assistance to colleagues as needed, and actively participating in ongoing professional development opportunities.
- Assisted in training new adjusters, sharing industry knowledge and best practices to enhance team performance.
- Leveraged technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate or Symbility.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
Property Field Adjuster
USAA
06.2009 - 11.2018
- Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
- Negotiated fair settlements between policyholders and insurance companies, maintaining positive relationships with all parties involved.
- Collaborated with contractors to ensure timely repairs and restoration of properties, minimizing downtime for clients.
- Managed complex claims involving multiple properties or significant loss values effectively while adhering to strict deadlines imposed by insurance carriers or state statutes of limitations.
- Contributed to the development of company training materials, sharing expertise on best practices within the field adjusting industry.
- Enhanced company reputation by providing exceptional customer service, leading to increased client referrals and repeat business.
- Developed strong relationships with local contractors, expediting repair work for policyholders and resulting in faster claim resolutions.
- Scoped and photographed properties for defects and damage.
- Used Xactimate to compile estimates for personal property and structure damage.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
Education
Bachelor Of Arts (B.A.) In Public Administration -
Virginia State University
Petersburg, VA05.1986
Skills
- Risk Management
- Claims Investigation
- Estimating Repair Costs
- Xactimate Level 1 Certification
- Damage Assessment
- Property Inspection
- Caseload Management
- Database Management
- Scheduling
- Team Collaboration
Certification
Property Claims Adjuster
Timeline
Catastrophe Claims Adjuster
Allstate Insurance Co
03.2024 - Current
Catastrophe Claims Adjuster
Chubb
11.2020 - 06.2023
Property Claims Estimate Reviewer
Chubb
11.2018 - 11.2020
Property Field Adjuster
USAA
06.2009 - 11.2018
Bachelor Of Arts (B.A.) In Public Administration -
Virginia State University
Property Claims Adjuster
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