Jonathan Rodriguez
Maywood,CA
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in customer service, multitasking, and time management. Dedicated to providing every customer with a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Quotation Specialist/Customer Service Representative Team Lead
Craftsman Unity
Anaheim, USA
01.2021 - 11.2023
- Reviewed customer orders to determine appropriate pricing and discounts.
- Prepared accurate quotations based on customer requirements and company policies.
- Verified product availability, delivery times, and shipping costs prior to submitting quotes.
- Researched cost of raw materials, labor, and other production costs for final quote calculations.
- Analyzed competitor pricing strategies to adjust quotes accordingly.
- Maintained records of all issued quotes for future reference.
- Collaborated with sales team to ensure customer satisfaction throughout the quotation process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly to maintain high customer satisfaction.
Order Processor
Craftsman Unity
Anaheim, CA
01.2021 - 11.2023
- Reviewed customer orders to ensure accuracy of product, quantity, and pricing.
- Created purchase orders for suppliers based on customer requirements.
- Maintained database of customer orders, tracking progress from receipt through delivery.
- Resolved discrepancies in order processing by coordinating with customers and vendors.
General Labor Worker
Bloom's Wholesale
Vernon, CA
12.2020 - 12.2021
- Loaded and unloaded materials onto and off of trucks up to 50-70 lbs.
- Inspected and prepared items for shipment by verifying quantity, quality, and size of merchandise.
- Organized inventory levels in accordance with company policies.
General Labor Worker
OnTrac
Bell Gardens, CA
07.2019 - 11.2020
- Collaborated with colleagues to ensure that all tasks were completed efficiently.
- Operated heavy machinery to stack and move products within the warehouse up to 50-70 lbs..
- Maintained a safe working environment by adhering to safety protocols and procedures.
Housekeeper
Commerce Casino
Commerc, CA
01.2017 - 05.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces.
- Cleaned bathrooms, including toilets, showers, and sinks.
- Responded to requests from guests regarding housekeeping needs.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.2016
Skills
Technical Skills:
- Proposal Writing
- Schedule Coordination
- Call Management
- Paperwork Processing
- Supply Management
- Equipment Operation
Soft Skills:
- Verbal Communication
- Team Player
- Multi-tasking
Timeline
Quotation Specialist/Customer Service Representative Team Lead
Craftsman Unity
01.2021 - 11.2023
Order Processor
Craftsman Unity
01.2021 - 11.2023
General Labor Worker
Bloom's Wholesale
12.2020 - 12.2021
General Labor Worker
OnTrac
07.2019 - 11.2020
Housekeeper
Commerce Casino
01.2017 - 05.2019
High School Diploma -
Bell Gardens High School
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