Jonathan Rodriguez
Kennesaw,GA
Summary
Experienced server with a proven track record of providing friendly and prompt service. Expertise in personalized menu recommendations and efficient management of closing duties. Strong knowledge of POS system operations and adherence to food safety and sanitation regulations.
Overview
2
2
years of professional experience
Work History
Lead Server
Jeremiah's Italian Ice
Cumberland, Georgia
06.2025 - 06.2026
- Oversaw daily operations to ensure seamless service during high-traffic periods.
- Increased add-on revenue through effective upselling techniques.
- Developed efficient workflows that reduced order preparation time and enhanced team productivity.
- Trained and mentored new staff on menu offerings and customer service standards.
- Maintained a clean and organized work environment to support operational efficiency.
- Monitored inventory levels and reported shortages to management promptly.
- Handled cash transactions and processed payments accurately at the register.
- Resolved customer complaints to improve overall satisfaction.
- Managed opening and closing duties to facilitate restaurant operations.
Student Assistant
THE MARKET
Kennesaw, Georgia
01.2024 - 01.2025
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Assisted customers in locating products and understanding features to enhance shopping experience.
- Contributed to team meetings to identify operational challenges and propose improvements.
- Supported warehouse operations by delivering products to various stores.
- Operated cash register and processed transactions accurately.
- Stocked shelves and organized merchandise for optimal customer access.
Education
Bachelor in Business Administration - Finance
Kennesaw State University
Kennesaw, GA05-2027
High School Diploma -
Whitewater High School
Fayetteville, Georgia05-2023
Skills
- Sales techniques
- Upselling techniques
- Inventory management
- POS systems
- Cash handling
- Sanitation protocols
- Microsoft Office
- Time management
- Team collaboration and leadership
- Customer service and communication
Extracurricular Activities
VARSITY SWIM TEAM, 01/01/20, 01/01/22, Developed leadership and time management skills by mentoring new team members and balancing academics with training. MEN'S CHORUS, 01/01/16, 01/01/23, Became a leader for my peers while learning commitment and authority. SET CONSTRUCTION, 01/01/20, 01/01/23, Collaborated with a team to design and build sets for 9 school plays, enhancing teamwork and project management abilities.
Timeline
Lead Server
Jeremiah's Italian Ice
06.2025 - 06.2026
Student Assistant
THE MARKET
01.2024 - 01.2025
Bachelor in Business Administration - Finance
Kennesaw State University
High School Diploma -
Whitewater High School