Hi, I’m
Jonathan Rosa
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
years of professional experience
Work History
Spectrum
Sales Agent
04.2023 - Current
Job overview
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Optical Outlets
Customer Service Associate
08.2019 - 04.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Colonial High SchoolOrlando, FL
High School Diploma
06.2014
Skills
- Information Updates
- Product Merchandising and Distribution
- Expense Reporting
- Business Acumen
- Customer Retention Abilities
- Cash Handling
- Computer Security
- Good Communication Skills
- Financial Transactions
- Conflict Resolution Techniques
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Spectrum
04.2023 - Current
Customer Service Associate
Optical Outlets
08.2019 - 04.2023
Colonial High School
High School Diploma
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