Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Jonathan Santos-Sigler

Rochester,New Hampshire

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Guitar Instructor

Guitar Center
Portsmouth, NH
10.2023 - Current
  • Instructed students on proper playing techniques, including how to strum and pick strings.
  • Demonstrated chord progressions and scales to students of all skill levels.
  • Provided feedback on student performances and gave advice for improvement.

Inside Sales Representative

Ferguson
Manchester, NH
06.2023 - Current
  • Provided customers with product information, pricing and availability.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Researched customer needs and preferences to identify opportunities for new business.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Cross-sold additional products or services based on customer needs.
  • Followed up on pending orders and inquiries in a timely manner.
  • Assisted in resolving customer complaints in a prompt manner.

CEO

Air Handlers HVAC Specialists
Sulphur, LA
11.2019 - 03.2023
  • Developed and implemented strategic business plans to increase company profitability.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Managed executive team members to ensure successful execution of projects in a timely manner.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Analyzed market trends and customer data to inform decision-making processes.
  • Established policies and procedures that promoted an ethical work environment.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
  • Reviewed current systems and processes regularly for potential improvements or upgrades.
  • Represented the organization at conferences, events, networking activities., as needed.

Education

Bachelor of Arts - Guitar Performance

Berklee College of Music
Boston, MA

Skills

  • Music theory knowledge
  • Small group lessons
  • Individual lessons
  • Technique basics
  • Student rapport
  • Student needs assessment
  • Tuning guitars
  • Transposing songs
  • Setting up equipment
  • Improvisation
  • Reading Sheet Music
  • Music Composition
  • Live Music Performances
  • Musical Arrangements
  • Active Listening
  • Analytical Thinking
  • Adaptability and Flexibility
  • Confidence
  • Continuous Improvement
  • Product Sales
  • Order Processing
  • Payment Processing
  • Sales Development
  • Customer Needs Assessment
  • Upselling
  • Money Handling
  • B2B sales and customer service
  • Product Recommendations
  • Cash Handling
  • Goal-Oriented
  • Teamwork and Collaboration

Accomplishments

  • Dean's List Fall Semester at Berklee College of Music

Affiliations

  • Spending time with Family
  • Writing music
  • Recording Music
  • Live performance
  • Hiking
  • Fishing
  • Going to Beach

Timeline

Guitar Instructor

Guitar Center
10.2023 - Current

Inside Sales Representative

Ferguson
06.2023 - Current

CEO

Air Handlers HVAC Specialists
11.2019 - 03.2023

Bachelor of Arts - Guitar Performance

Berklee College of Music

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Jonathan Santos-Sigler