Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Segovia

Phoenix

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

5
5
years of professional experience

Work History

Associated

Amazon Robotics
Goodyear
02.2024 - 05.2025
  • Loading trailers on time for the customers for receive there packages on the Amazon promise policy
  • I was part of the DEA Team (Delivery Estimate Accuracy) who were in charge of the quality of the packages of the customers and make sure every trailer would leave on time with all the packages that they were supposed to have
  • Making sure every package that was getting out from my where house were scanned in to the trailer they were supposed to go in the system before they were gone.

Associate ( Learning Ambassador)

Amazon Robotics
Goodyear
07.2022 - 10.2023
  • Participated in training sessions related to eLearning tools and techniques.
  • Train new hires and giving them the welcome to their new home, training them into their new roles, always making sure that each and one of them would be ready before stepping into the areas ready to work.
  • Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
  • Packing customers packages with high speed, good Quality, and always maintaining my rate.

Crew Member

McDonald's
Phoenix
04.2020 - 06.2022
  • 2 years of experience of customer service, always giving them positive energy, and my best solutions to their concerns
  • Followed all safety guidelines while operating equipment such as Grills, fryers and Microwaves.
  • Training new people, always making sure explaining them the policy, kitchen tools and every hazard posible on the restaurant.
  • Bilingual (English , and Spanish) always happy to help people who wouldn’t understand one or the other language.

Education

High School Diploma -

Agua Fría High School
Goodyear, Arizona
07-2022

Skills

  • Package scanning
  • Delivery coordination
  • Quality assurance
  • Time management
  • Management experience
  • Bilingual
  • Trainer experience

Languages

English
Professional
Spanish
Professional

Timeline

Associated

Amazon Robotics
02.2024 - 05.2025

Associate ( Learning Ambassador)

Amazon Robotics
07.2022 - 10.2023

Crew Member

McDonald's
04.2020 - 06.2022

High School Diploma -

Agua Fría High School

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