- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Documenting and sharing travel experiences
- I like working with my hands and fixing things
- Sustainable Tech Innovations
- Artificial Intelligence (AI) and Machine Learning
- Electronics and Circuit Building
Jonathan Serna
Miami,USA
Summary
A dedicated and highly motivated individual, Possess a strong commitment to efficiency and continuous improvement. Detail-oriented and problem-solving mindset, combined with a Bachelor's degree in cybersecurity, fuels my passion for technology. Aspires to design and implement cutting edge solutions, promote best practices, and ensure high-quality standards. In the realm of cybersecurity, proactively assess infrastructure, create improvement roadmaps, and recommend security measures. Committed to information system safety, compliance, and regular workplace attendance, I excel in delivering the highest standards of security and efficiency.
Overview
17
17
years of professional experience
Work History
Costco Warehouse Employee
Costco Wholesale
08.2010 - Current
- Successfully managed customer inquiries, concerns, and feedback, ensuring a high level of customer satisfaction
- Adapted to a fast-paced, high-volume pace consistently exceeding performance targets
- Worked closely with team members to maintain efficient and organized operations
- Ensured timely restocking of inventory, contributing to an organized and visually appealing shopping environment
- Collaborated with team members to meet merchandising standards and drive sales
- Handled merchandise with care and attention to detail, minimizing damage and loss
- Led and trained a team of employees, ensuring adherence to company policies and procedures
- Achieved departmental goals and improved overall operational efficiency
Technology Specialist
Vanish Inc
01.2014 - 09.2015
- Company Overview: Home Theatre Solutions
- Great understanding of technology for home theater systems, network installations, and cable routing
- Collaborated effectively with clients, ensuring satisfaction and resolving issues, fostering positive client relationships by tailoring specific solutions with precise installations and configurations
- Adhered to industry standards for tech integration, ensuring security and compliance
- Developed robust problem-solving skills to address technical challenges
- Home Theatre Solutions
Maintenance Technician
Las Palmas Clarion Collection
07.2007 - 07.2008
- Meticulously managed all aspects of maintenance and equipment, crucial for identifying and addressing intricate systems
- Proactively addressed maintenance challenges
- Consistently upheld high maintenance standards and protocols, ensuring a safe environment
- Demonstrated flexibility in addressing unexpected maintenance issues, reinforcing readiness
- Emphasized proactive maintenance to minimize disruptions and prevent system failures, mirroring the proactive approach required in safeguarding corporate assets
Education
Bachelor of Science - Cyber Security
Miami-Dade College
Miami, Fl12.2023
Associate in arts (A.A.) - Civil Engineering
Miami-Dade College
Miami, Florida08.2021
Skills
- Network Security Fundamentals
- Incident Response
- Security Information and Event Management (SIEM)
- Vulnerability Assessment
- Operating System Security
- Regulatory Compliance
- Basic Programming/Scripting
- Communication Skills
- Problem-Solving Skills
- Customer Service Excellence
- Time Management
- Attention to Detail
- Technical Troubleshooting
- Data Entry Accuracy
- Conflict Resolution
- Team Collaboration
Projects
Configuring Microsoft Defender
Configured Microsoft Defender for endpoint security, optimizing real-time protection and scan schedules.
- Enabling/Configuring Microsoft Firewall
Enabled and customized Microsoft Firewall rules to secure network traffic, regularly updating policies to address threats. - Tcpdump to Capture Analyzed TCP Traffic
Utilized Tcpdump to capture and filter TCP traffic, enabling detailed packet analysis for security monitoring. - Wireshark to Analyze HTTP/S and RDP Traffic
Analyzed HTTP/S and RDP traffic with Wireshark to identify unauthorized access attempts and performance issues. - Configured Groups and Performed Administrative Tasks with Microsoft Active Directory
Configured user groups and roles in Active Directory, managed user provisioning, and enforced security policies. - Used Sysmon and Event Logs for Threat Detection
Monitored Windows Server activities with Sysmon and Event Logs to detect malicious behaviors, including DLL hijacking. - Utilized Get-WinEvent Cmdlet
Employed Get-WinEvent cmdlet to analyze Windows Event Logs for troubleshooting and security audits. - AWS Cloud Practitioner
Gained foundational knowledge of AWS services and best practices for secure cloud application deployment. - Splunk (Data Analysis, Visualization)
Used Splunk for data analysis and visualization, creating dashboards for monitoring system performance and security events.
Interests
Timeline
Technology Specialist
Vanish Inc
01.2014 - 09.2015
Costco Warehouse Employee
Costco Wholesale
08.2010 - Current
Maintenance Technician
Las Palmas Clarion Collection
07.2007 - 07.2008
Associate in arts (A.A.) - Civil Engineering
Miami-Dade College
Bachelor of Science - Cyber Security
Miami-Dade College