Jonathan Serrano
Thousand Oaks,United States
Summary
Dynamic professional in correctional facility management, recognized for upholding high standards and delivering results-driven performance. Proven expertise in enforcing regulations and maintaining order within diverse environments, ensuring safety and compliance. Highly regarded for a collaborative approach and adaptability, complemented by strong skills in conflict resolution and surveillance techniques. Committed to fostering a secure and rehabilitative atmosphere while effectively managing complex challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Correctional Officer
Idaho Department of Correction
10.2024 - 10.2025
- Performs searches on inmates and visitors.
- Checks mail for contraband, such as weapons or drugs.
- Prepares incident reports and other documentation.
- Enforces rules and regulations governing facility security, inmate conduct, and inmate accountability.
- Conducts accurate head-counts.
- Inventories inmates’ personal property and issues receipts.
- Break up physical confrontations and protect inmates and fellow officers from harm.
- Provides emergency assistance as needed, including but not limited to CPR, first aid, escape of inmates, and evacuation procedures.
Correction Officer
Montana State Prison Department of Corrections
06.2024 - 09.2024
- Serve as a member of the Unit Management Team to oversee all aspects of the basic needs and welfare of adult male felons in the custody of Montana State Prison, on or off property. Participate in case management and classification procedures.
- Provide intervention for adult male felons in the custody of Montana State Prison by facilitating and/or overseeing counseling, medical care, first aid, clothing & laundry, janitorial and housekeeping supplies, transportation of inmates, meals, movement, jobs and other services as required.
- Escort inmates to and from maximum side to low side
- Responded promptly to emergencies, effectively de-escalating situations involving inmates.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
Realty Project Manager
Wal-Mart Home Office
01.2024 - 07.2024
- Directs associates, including third-party supervisors, on process and procedures for project execution
- Organizing project timelines and deliverables; facilitating meetings involving stakeholder teams to analyze, plan, and implement project initiatives; taking corrective action as necessary to drive project results
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
Team Lead Engineer
NCR Atleos
02.2021 - 01.2024
- Responsible for all NCR deliverables equipment and promptly completing the SCO site on time.
- Respond at a moment notice to high-risk sites that are behind installation schedule.
- Install ATM Hardware and software at FDCI bank locations and configure firmware for ATM security protocols.
- Clear USD currency and check jams inside FDCI bank ATM’s
Armed Messenger
Loomis Armored - Austin
07.2018 - 02.2021
- Escort Federal Reserve Truck to and from bank vault locations.
- Work with bankers to make emergency cash deliveries to branches at high risk areas
- Pick up and drop off of USD currency at FDIC Banks.
- Replenish ATMS with USD currency.
- Mentored junior staff on best practices in secure transportation and emergency response procedures.
- Led incident response drills, enhancing preparedness for potential security breaches or emergencies.
Loss Prevention Officer
Marriott Desert Springs – Palm Desert
04.2017 - 07.2018
- Protect company assets and proprietary information.
- Report accidents, injuries and unsafe work conditions.
- Control access to resort property.
Loss Prevention Officer
Ritz-Carlton – Rancho Mirage
03.2014 - 04.2017
- Conduct investigations and gather evidence.
- Administer First Aid, CPR or AED in emergency situations.
- Escort unwelcome persons off property.
Officer in Charge
Hideaway Golf Club
05.2010 - 01.2014
- Supervised a team of 5 security officers.
- Assisted with scheduling and requests for shift coverage.
- Trained new employees on company policy and procedures.
- Managed scheduling and staffing to optimize workforce efficiency during peak hours.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Recognized for exceptional leadership skills, receiving multiple commendations for outstanding performance as OfficerinCharge.
Education
Diploma - General Education
Amistad High School
Indio, CA06-2010
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Search and seizure procedures
- Self-defense tactics
- Stress tolerance
- Weapons training
- Incident reporting
- Crisis management
- Prisoner transport
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Helped implement a weekly domestic violence program for inmates.
- Routinely supervised more than 210 detainee inmates.
- Seized 17 weapons during random cell searches.
Certification
- Certified Mental Health Advocate
- First Aid, CPR and AED Certification
- California BSIS Guard Card
- Oleoresin Capsicum Spray (OC) Certification
- Firearms Certification
Timeline
Correctional Officer
Idaho Department of Correction
10.2024 - 10.2025
Correction Officer
Montana State Prison Department of Corrections
06.2024 - 09.2024
Realty Project Manager
Wal-Mart Home Office
01.2024 - 07.2024
Team Lead Engineer
NCR Atleos
02.2021 - 01.2024
Armed Messenger
Loomis Armored - Austin
07.2018 - 02.2021
Loss Prevention Officer
Marriott Desert Springs – Palm Desert
04.2017 - 07.2018
Loss Prevention Officer
Ritz-Carlton – Rancho Mirage
03.2014 - 04.2017
Officer in Charge
Hideaway Golf Club
05.2010 - 01.2014
Diploma - General Education
Amistad High School