Jonathan Shea

I left because my father was sick and I needed to take care of him.

• Assisted guests with luggage and transportation needs to enhance their arrival experience.
• Provided exceptional customer service by promptly addressing inquiries and requests.
• Maintained cleanliness and organization of lobby areas to ensure welcoming atmosphere.
• Collaborated with housekeeping and front desk teams to facilitate smooth guest check-in processes.

• Executed efficient delivery of items to guest rooms, ensuring timely service and satisfaction.
• Monitored hotel facilities for maintenance needs, reporting issues to management for quick resolution.
• Trained new staff on operational procedures and customer service expectations to uphold quality standards.
• Enhanced guest experiences by sharing local dining and entertainment recommendations based on preferences.

• Parked and retrieved vehicles with attention to customer service and safety protocols.
• Assisted guests with luggage handling, ensuring timely and efficient service delivery.
• Managed vehicle flow in busy environments, optimizing space utilization and reducing wait times.
• Conducted routine inspections of parked vehicles for security and damage prevention.