Raekwon Keitt
Marietta,GA
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Diligent Desired Position with solid foundation in jewelry craftsmanship and repair. Demonstrated success in creating intricate designs and executing high-quality repairs. Proven ability to utilize precision tools and techniques effectively, ensuring client satisfaction and maintaining product excellence.
Overview
8
8
years of professional experience
Work History
Store Associate
CVS/Pharmacy
08.2017 - 09.2019
- Briefed outstanding customer service upon building relationships by providing accurate knowledge about merchandise
- Arbitrated customers’ needs, concerns and curiosity
- Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately
- Outsourced checkout operations by following company protocol and reporting needed changes
- Received and returned third party packages for customers
- Maintained a clean and organized storefront that aligns with the company's image
- Evaluated returns and coupons aligning with the company's stated policy
Shift Supervisor
CVS/Pharmacy
10.2019 - 11.2019
- Monitored and upheld the standards for a professional business environment.
- Analyzed deliveries from vendors for order accuracy
- Reviewed daily account cycles, quick picks along with backroom inventory
- Ensure that daily sales/production goals are met
- Train and integrate new workers
- Demonstrated Communication skills to avoid misunderstanding of instructions
- Overviewed the daily activities
- Maximized customer satisfaction through handling requests or complaints
- Targeted a tidy and organized workspace stocked with essential supplies, while ensuring that production or service runs smoothly
Care Concierge
CVS/Pharmacy
12.2019 - 10.2021
- Specialized in sleep apnea, DME, and CPAP for prescribed patients
- Coordinated appointments, process billing for services in PPO range using Epic POS operations
- Executed follow ups with patients on prescriptions scheduling, change or discontinuation of medication regime
- Collaborated with medical providers and office management to determine billing and documentation policies and ensure compliance
- Processed data entries with an average of 50 cases per day
- Verified patient’s referrals from hospitals and hospices and their Medicare eligibility
- Reserved relevant PPI to the patient Admission, Discharge, Diagnosis
- Responded to Case Manager Notification that a patient needs a Primary Care Provider identified so an appointment can be made at the time of discharge
Jeweler Apprentice
Jared
09.2021 - 08.2022
- Support inbound clerical orders within district parameters
- Scan daily production for accurate audits
- Create CAD detailed drawings
- Pioneer antique jewelry restoration, diamond cutting, or stone setting
- Observe complex problems review related information to develop and evaluate implement solutions
- Outsource inventory control to daily reports
- Upkeep records of shipments, returns, & damages into clerical software
Uber Driver
Uber
07.2021 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Lyft Driver
Lyft
10.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Catering Staff Member
Chez Montier
04.2023 - Current
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Education
A.S. - Health and Science
Georgia State University
Atlanta, GASkills
- Medicare
- Inbound/Outbound Calling
- Patient Care
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Team player mentality
Languages
Twi
Elementary
Timeline
Lyft Driver
Lyft
10.2024 - Current
Catering Staff Member
Chez Montier
04.2023 - Current
Jeweler Apprentice
Jared
09.2021 - 08.2022
Uber Driver
Uber
07.2021 - Current
Care Concierge
CVS/Pharmacy
12.2019 - 10.2021
Shift Supervisor
CVS/Pharmacy
10.2019 - 11.2019
Store Associate
CVS/Pharmacy
08.2017 - 09.2019
A.S. - Health and Science
Georgia State University
Similar Profiles
Emma RussellEmma Russell
Pharmacy Technician at CVS/pharmacyPharmacy Technician at CVS/pharmacy
Emelda SalazarEmelda Salazar
Pharmacy Tech/Inventory Specialist at CVS/PHARMACYPharmacy Tech/Inventory Specialist at CVS/PHARMACY
Stephen SwansonStephen Swanson
Operations Supervisor RX at CVS/PharmacyOperations Supervisor RX at CVS/Pharmacy