STACEY MARLIN
Phoenix,AZ
Summary
I am a dedicated and passionate LMSW professional with a deep understanding of the emotional, cognitive, and social processes that drive human behavior. My strong relationship-building skills enable me to engage effectively with clients, addressing their struggles with both respect and professionalism. With extensive experience in empowering clients, I excel at equipping individuals with the skills they need to overcome challenges, allocate treatment resources, and meet immediate needs.
Results-driven professional equipped with a background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Psych Associate
Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR)
06.2024 - 02.2025
- Managed full MH inpatient unit of 24 patients weekly caseload, including individual progress follow-up, MH assessment, treatment planning, and daily support services.
- Successfully coordinated comprehensive care for a diverse prison population experiencing acute psychosis, including SMI, crisis intervention, substance withdrawal, suicidal ideation (SI), homicidal ideation (HI), serious injurious behavior (SIB)
- Conducted in-depth mental health evaluations and individual counseling sessions, meticulously documenting client progress and assessments
- Led psycho-educational group therapies utilizing evidence-based curricula in relapse prevention, CBT, and DBT, fostering significant client engagement and growth
- Collaborated seamlessly with healthcare and security personnel to optimize mental healthcare decisions and compliance with release protocols
- Perform and document mental health evaluations, one-on-one clinical assessments, individual counseling, progress notes
- Provide mental health consultation and crisis intervention stabilization during escalated crisis events
- Coordinate with healthcare and security staff regarding patients’ mental health care and release dates
- Participate in educational and training activities related to mental health care for patients, security personnel, and healthcare staff
- Demonstrate knowledge of DSM-V criteria
- Conduct Seriously Mentally Ill (SMI) Evaluations for inpatient SMI determination
Case Management Lead Analyst
The Cigna Group
12.2018 - 08.2024
- Company Overview: Service Recovery & Customer Satisfaction (SR&CS) | Arizona Work at Home
- Directed case management analysis for a wide range of commercial and government insurance clients, thoughtfully assessing individual needs and developing tailored intervention strategies
- Actively advocated for vulnerable populations, expertly addressing their social determinants of health and enhancing their access to vital resources
- Created and implemented comprehensive treatment plans that empowered clients to navigate complex medical and insurance landscapes, ensuring meticulous documentation and follow-up
- Experience working with diverse populations such as LGBTQ+ (Gender Identity Disorder, Gender Dysphoria, Transgender), Service Members (Veterans), Acute diagnoses (Chronic Complex Disease/Long Term Illness, DDD, Alzheimer, CKD, Cancer, Diabetes, ESRD, TBI, Substance Abuse, Depression, Mental Health, Other Disabilities, and Special Health Care Needs)
- Implement functional processes to identify and address the social services problems of clients, identify any mental or emotional distress that could exacerbate their condition, and maintain case notes
- Provide leadership in the medical social work arena including establishment, monitoring, and performance in improvement/evaluation standards
- Implementation of social work and coordination of care support services both short-term and long-term planning to address social, behavioral, and environmental issues
- Assist individuals in navigating medical, mental health, insurance, and social systems to proactively address plans of care to improve health and outcomes
- Development of procedure guides, workflow procedures, staff learning tools, and guidelines for the program including analysis of services, report processes to identify gaps, and improvement processes
- Maintenance of reporting processes, data retrieval, implementation, and configuration weekly, including documentation of current trends, caseloads, discrepancies, and errors found, including building and maintaining an internal community resource database
- Contributor to team meetings and peer-to-peer rounds in a manner that improves communications and procedures relevant to team functioning
- Collaboration with internal and external entities for interdisciplinary staffing and planning
- Proficiently and effectively transition clients through a series of steps, intercepting and direct services to obtain community-based direct one-on-one care to clients to achieve a higher level of care needs and to connect into community-based services, while ensuring client understanding, and participation in concise steps of the process
- Service Recovery & Customer Satisfaction (SR&CS) | Arizona Work at Home
Care Senior Associate
Cigna Healthcare of Arizona
09.2011 - 12.2018
- Company Overview: Population Health Management | Phoenix, Arizona
- Fostered interdisciplinary collaboration to meet clients' diverse needs, executing effective communication strategies and resource allocation for optimal care
- Spearheaded documentation processes and data analysis across various reports, streamlining patient transitions through care and ensuring timely follow-ups
- Guided clients efficiently through necessary healthcare and social services, significantly improving their health outcomes through proactive engagement and support
- Daily Client Hospitalization Discharge Report Process: Timely process of discharge, readmissions, and high-risk members
- Involves time management, logistics, understanding of various databases, and executing all data accurately and timely to various sites
- Daily Skilled Nursing Facility Monitoring: Verification of inpatient and discharge status
- Verification of discharge disposition, coordination of task, and processing of summary distribution, tracking system utilized, organization of follow for overdue items
- Handling of internal and external communications as appropriate for Transition of Care and collaboration with internal and external partners
- Diabetic Education: Scheduling and arrangement into education classes for Cigna Medicare Advantage members (MAPD) for the external qualifying member list
- Coordination of scheduling follow-up care, well-child visits contracted age-grouped pediatric members, urgent home care, social service referrals, and resources, as well as maintaining process flows, taking part in steer committee meetings, collaborating training tidbits, etc
- Functional skillset managed care, resource and research processes, and other administrative tasks, such as processes of workflows, managing ICT meetings, etc.
- Home Base Program: Referral Coordinator role; Organization of engagement with clients from lines of business including MAPD, Commercial plans, benefit coverage, and limitations utilizing appropriate software programs
- Home Base training tidbits partnership, scheduling process of New and established clients
- Monitoring of multiple electronic fax sources, re-routing and processing priority, and communication to assess
- Transition of Care processes, client reassignment of CMG PCP, to Non-CMG providers
- Daily Emergency Room Report Process: Medicare Advantage members, for Population Health Management department review for duplicate client cases, documentation of frequent fliers, alerts set for immediate medical care needs, communication and collaboration for a higher level of care implemented, maintenance of report for documentation done daily
- Master Report Process: Internal reporting from staff for new Cigna client enrollments and disenrollment of current programs, the weekly report provided to identify discharged, or new enrollees for client care follow-up by staff
- Monthly Fone-Med Report Process: Clinical staff documentation tracking process, including documentation of client medical escalation and identification, including tracking and submitting to physicians for client treatment and clinical follow-up and engagement
- Fall Prevention Correspondence: Correspondence of material submitted to identify high-risk clients
- Client care follow-up, education, and reassurance of programs and implementing services gaining client growth that promotes client health and client-focused attainment
Education
Master of Social Work -
Western New Mexico University
Silver City, New Mexico05.2022
Bachelor of Social Work -
Western New Mexico University
Silver City, New Mexico07.2020
Associate of Arts - Psychology
University of Phoenix
Phoenix, Arizona01.2015
Pharmacy Technician Certification - Pharmacology
Arizona College of Allied Health
Phoenix, AZ01.2010
Skills
- Proficient in healthcare software and documentation systems
- Strong communication skills
- Client-focused service
- Professionalism and ethics
- Techcare
- Healthcare Remedy Applications Portal
- Cigna One-View
- TruCare
- Knowledge Exchange Portal
- Electronic Health Records
- Health System Information Control Maintenance Services
- QCARE
- Epic/Hyperspace
- CenSys application
- TSL
- Pediatric Appointments Needed (PAN)
- Patient Link Pro
- Provider Link
- Arizona Health-e Connection (HIE)
- Share Point
- Hospital database systems
- Microsoft Office Programs
- Access
- Word
- Excel
- One Note
- Outlook
- PowerPoint
- Publisher
- Access Management
- Adobe
- Internet Explorer
- Netscape Navigator
- Mozilla
- RSA Token
- Cisco Any Connect
- Medicare
- Medicare Advantage (MAPD)
- CSNP/DSNP
- Commercial Private Insurance Carrier Plans
- State Medicaid/Medi-Cal Programs
Certification
PESI-Dialectical Behavioral Therapy Certificate, 2024
Personal Information
Title: LMSW
Skills And Program Training
- Proficient in healthcare software and documentation systems, ensuring accuracy and thoroughness in reporting and client management.
- Strong communication skills combined with a commitment to delivering exceptional, client-focused service.
- Proven ability to maintain the highest standards of professionalism and ethics in all circumstances.
- Operating Systems: Techcare, Healthcare Remedy Applications Portal, Cigna OneView, TruCare, Knowledge Exchange Portal, Electronic Health Records, Health System Information Control Maintenance Services, QCARE, Epic/Hyperspace, CenSys application, TSL, Pediatric Appointments Needed (PAN), Patient Link Pro, Provider Link, Arizona Health-e Connection (HIE), Share Point, Hospital database systems.
- Software: Microsoft Office Programs; SharePoint, Access, Word, Excel, One Note, Outlook, PowerPoint & Publisher, Access Management & Adobe.
- Other: Internet Explorer, Netscape Navigator, Mozilla, RSA Token & Cisco Any Connect.
- Medical Insurance: Medicare & Medicare Advantage (MAPD), CSNP/DSNP (chronic conditions special needs plan –multiple chronic conditions/dual eligible special needs plans), Commercial Private Insurance Carrier Plans (PPO/HMO/COBRA), State Medicaid/Medi-Cal Programs.
Awards
- Promoted to Social Services Team Lead Analyst, 2020
- Active team member: Front Office Steering Committee, Cigna Healthcare
- Member: The National Society of Leadership and Success
Timeline
Psych Associate
Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR)
06.2024 - 02.2025
Case Management Lead Analyst
The Cigna Group
12.2018 - 08.2024
Care Senior Associate
Cigna Healthcare of Arizona
09.2011 - 12.2018
Bachelor of Social Work -
Western New Mexico University
Associate of Arts - Psychology
University of Phoenix
Master of Social Work -
Western New Mexico University
Pharmacy Technician Certification - Pharmacology
Arizona College of Allied Health
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