GUADALUPE MONTES
Elgin,IL
Summary
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Follow policies, procedures, and guidelines to assure consistent quality. Ability to discreetly manage large amounts of sensitive and confidential information. Bilingual – Fluent in English and Spanish. Manage time and prioritize duties in fast-paced, multi-task environments. Maintain accurate data to ensure details are not overlooked. Ultimate Medical Academy | HIPAA Essentials for Healthcare Professionals Certificate. Microsoft Word; Types 35 WPM.
Overview
18
18
years of professional experience
1
1
Language
Work History
Assistant Store Manager
Dollar General
Elgin, IL
10.2023 - Current
- Greet and receive customers.
- Respond to customer questions and help them select products.
- Process payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Assist with inventory, including receiving and stocking merchandise.
Administrative Assistant
Private Duty
Carol Stream, IL
06.2022 - 03.2023
- Scheduling/ rescheduling delivery orders
- Following up on emails concerning delivery orders, dock searches, overages/ shortages.
- Making sure the appropriate labels are on the product.
- Filing and making sure appropriate paperwork is printed.
Senior Care Provider
Private Duty Care
Streamwood, IL
07.2020 - 06.2022
- Provide in-home personal care services based on established care plans.
- Maintain a safe, secure, and healthy environment.
- Assist with activities of daily living, personal hygiene, mobility, and feeding.
- Offer companionship and contribute to a positive environment to enhance the quality of life.
Child Care Provider
Private Duty Care
Elgin, IL
06.2014 - 03.2020
- Primary function was caring for the children.
- Participated in the social, emotional, and intellectual development of the children.
- Reinforced appropriate discipline for the children.
- Implemented daily routines, completed light housework, and ran errands.
Customer Service Representative / Membership Desk
Sam's Club
Elgin, IL
06.2012 - 01.2014
- Identified correct membership for new members according to needs.
- Answered inbound phones, directing questions to proper department.
- Processed credit card applications and payments.
- Helped customers locate products and handled complaints and product returns and exchanges.
- Counted all of the cash drawers at the end of the night and ran money reports for the store at the end of the night.
Supervisor
Motherhood Maternity
Algonquin, IL
04.2008 - 03.2011
- Oversaw 3 employees, handled complaints, opened and closed the store, and trained new employees.
- Processed merchandise exchange and returns.
- Communicated with customers in person and on phone about products and services.
- Conducted banking functions and counted the drawers to make sure they balanced and had enough change.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01.2022
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01.2021
Skills
Medical Administrative Assistant
Medical Terminology
Medical Transcription
Patient Processing
Patient Registration
Medical Records Management
Check In
Check Out
Data Entry
Release of Information
HIPAA Compliance
Medical Laws & Ethics
Medical Billing Knowledge
Third Party Billing
Medicare
Medicaid
HMO
PPO
Basic Coding Skills for ICD-10 & CPT
Insurance Verification
Anatomy & Physiology
CMS 1500 Claim Form
Billing Cycle
Claims Appeal Process
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Dollar General
10.2023 - Current
Administrative Assistant
Private Duty
06.2022 - 03.2023
Senior Care Provider
Private Duty Care
07.2020 - 06.2022
Child Care Provider
Private Duty Care
06.2014 - 03.2020
Customer Service Representative / Membership Desk
Sam's Club
06.2012 - 01.2014
Supervisor
Motherhood Maternity
04.2008 - 03.2011
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Diploma - Medical Administrative Assistant
Ultimate Medical Academy