Ausurae Rodgers
Hinesville,GA
Summary
Energetic professional ready to bring medical training and new ideas to a progressive healthcare facility that demands and recognizes efficient and effective practice.Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization.Intelligent and analytical professional committed to exceeding job requirements on a daily basis seeking employment within an industry-leading healthcare organization.Accomplished medical professional with exceptional organizational and interpersonal skills seeking to utilize technical expertise and work ethic to contribute to a positive patient experience.
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
10
10
years of professional experience
Work History
Administrative Medical Assistant
Continuum
09.2024 - Current
- Greeted patients and scheduled appointments.
- Maintained patient records, including medical histories and insurance information.
- Prepared treatment rooms for patient examinations.
- Organized filing systems to store patient data securely.
- Verified insurance coverage and managed billing processes.
- Ordered medical supplies and equipment as necessary.
- Performed clerical duties such as typing, transcribing dictation, and updating databases.
- Managed accounts receivable by submitting bills to insurance companies on behalf of patients.
- Provided instruction to patients on medications, treatments, diets, and preventive healthcare measures.
- Contacted other healthcare providers regarding patient care plans.
- Ensured that all medical documents were accurately completed prior to submission.
- Processed payments from patients or third-party payers using electronic payment systems.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Teacher Assistant
ESS
04.2021 - Current
- Assist teacher for PreK – 12 mainly worked in the elementary and middle school
- Took kids to lunch
- Helped if they had questions
- Built connections with students to make school fun and enjoyable
- Provided assistance to the main teacher
Soldier
Military (Army)
Honolulu, USA
08.2018 - 09.2021
- Company Overview: Honolulu, HI
- Generator mechanic
- Fix generators
- Worked with wiring
- Ordered parts
- Take apart and put on parts
- Supply clerk
- Ordered everything my chain of command needed
- Gave out supplies (cleaning or parts or gear)
- Honolulu, HI
Retail Sales
Nordstrom
south Euclid, USA
11.2017 - 06.2018
- Company Overview: south Euclid, OH
- Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer
- Worked in a positive, respectful, and team-oriented manner and interacted with diverse customers and staff
- South Euclid, OH
Retail Sales
Dick’s Sporting Goods
Akron, USA
08.2016 - 12.2016
- Company Overview: Akron, OH
- Completed request for special orders or contacted other stores to locate desired items
- Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale
- Provided efficient and courteous customer service
- Akron, OH
Host/Hostess
Dontino's Italian Restaurant
Akron, USA
08.2014 - 03.2015
- Company Overview: Akron, OH
- Courteously greeted patrons and either escorted them to their table or directed them to a waiting area
- Demonstrated adaptability and team work by assisting with and completing other duties during high volume times
- Inspected dining and serving areas routinely to ensure highest possible standards of cleanliness were maintained
- Planned and assigned guests to tables suitable to the size of each group and according to rotation schedule, escorted guests to their seats, and provided menus to increase guest experience and table turnover
- Akron, OH
Administrative medical specialist
Continuum/CVS
- One patient’s medical insurance and verify it and adjusted as needed
- Contact patients or insurances or medical professional offices to verify certain information or to get PAs or certain medical information
- Help with co-pay assistance, ECS rejections and help with NDC’s
- Worked with specialty medication’s
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01.2024
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Typing Speed: 55 WPM
- Written and verbal communication
- Problem solving skills
- Time management skills
- Data entry
- Flexible
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills
- Insurance billing procedures
- Payment collection and processing
- Professional telephone etiquette
- Medical terminology proficiency
- Medical billing and coding
- Administrative support experience
- Medical software applications
- Managing patient records
- Spreadsheet tracking
- Patient assessments and care
- Clinical and administrative support
- Industry software applications
- Transcription of medical notes
- Hospitality and accommodation
- Appointment management
- Follow-up skills
- Multi-line telephone management
Timeline
Administrative Medical Assistant
Continuum
09.2024 - Current
Teacher Assistant
ESS
04.2021 - Current
Soldier
Military (Army)
08.2018 - 09.2021
Retail Sales
Nordstrom
11.2017 - 06.2018
Retail Sales
Dick’s Sporting Goods
08.2016 - 12.2016
Host/Hostess
Dontino's Italian Restaurant
08.2014 - 03.2015
Administrative medical specialist
Continuum/CVS
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy