Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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ASHLEY SMITH

Sulphur Springs,TX

Summary

Administrative Assistant experienced in healthcare environments, leveraging strong clinical and interpersonal skills to enhance team dynamics and operational efficiency. Achieved high productivity as a Staff Scheduler through expertise in workforce planning and conflict resolution. Focused on optimizing processes and supporting staff needs while managing FMLA compliance and employee training.

Overview

18
18
years of professional experience

Work History

MEDICAL RECORDS, ADMINISTRATIVE ASSIST, STAFF SCHEDULER

SENIOR CARE CENTERS ROWLETT HEATH & REHAB
ROWLETT, TX
06.2018 - 11.2021
  • Download Medical Records from other facilities
  • Stores and maintains all in-house Medical Records
  • Send Medical Records request to other agencies
  • Maintains Residents Trust Fund accounts.
  • Maintains staffing schedules.
  • Ordering Central Supply.
  • Organized department operations to meet administrative guidelines.
  • Coordinated staff schedules and assignments based on facility needs and equipment availability, optimizing resource allocation.
  • Worked with department heads, staff, and faculty to develop engaging curriculum and advance instruction for all nursing programs.
  • Write room and board receipts from the business office.
  • Answer facility phones and transfers to appropriate departments.
  • Monitored and recorded employee overtime to ensure accurate payroll processing and compliance with labor regulations.
  • Staffed through Agency
  • Processed employee payroll accurately
  • Conducted CPR training sessions for all staff

Regional Human Resources Manager/FMLA Coordinator

Creative Solutions In Healthcare
Greenville, TX
11.2021 - 07.2026
  • Managed shift assignments for nursing and support staff at Rowlett Heath.
  • Coordinated caregiver schedules for senior care centers resident coverage.
  • Monitored call-offs and filled open shifts promptly.
  • Balanced staffing needs with census changes and daily care demands.
  • Communicated schedule updates to clinical teams and department leaders.
  • Coordinated new hire onboarding paperwork and employee record setup.
  • Scheduled orientation sessions with hiring managers and department leaders.
  • Prepared welcome materials and workplace access for new employees.
  • Verified completion of background checks and employment documents.
  • Updated onboarding files in HRIS and shared service systems.
  • Communicated start dates, schedules, and requirements to new hires.
  • Supported training coordination across HR, payroll, and operations teams.
  • Resolved onboarding questions with clear, professional employee support.
  • Oversaw onboarding process for new hires, ensuring all documentation was completed accurately. for new hires, ensuring all documentation was completed accurately and in a timely manner.
  • Maintained employee records, including contracts, benefits information, performance reviews and other related documents.
  • Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires.
  • Developed training programs for new employees on topics such as safety protocols, job expectations, policies and procedures.
  • Managed FMLA leave cases for employer benefit administration and employee support.
  • Reviewed medical certifications and leave documentation for eligibility and compliance.
  • Communicated leave status updates with employees, managers, and HR teams.
  • Applied FMLA policy, company rules, and federal leave requirements.
  • Tracked intermittent leave, extensions, and return-to-work documentation.
  • Coordinated disability, ADA, and workers' compensation leave-related processes.
  • Maintained confidential case files and accurate leave records.
  • Assisted in developing and administering FMLA policies and procedures.
  • Maintained accurate records of all FMLA leaves taken by employees including filing documents into appropriate folders.
  • Participated in meetings with management teams to discuss progress on claims processing activities related to FMLA cases.
  • Evaluated employee performance during periods of absence due to a family medical leave act approved event.
  • Resolved discrepancies between employer records and employee statements.
  • Advised human resource staff members about proper handling of family medical leave act issues.

Staffing Coordinator Nursing Administration

CHRISTUS Mother Frances Hospital
Sulphur Springs, TX
08.2014 - 10.2017
  • Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Organized department to align with administrative guidelines, ensuring compliance with legal, organizational, and medical staff standards for nursing services.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Established and implemented budgeting and accounting system to enhance financial management and resource allocation.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Established standards for selection, promotion and termination of staff.
  • Assigned employee areas, scheduled staff breaks, and authorized overtime.
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Participated in facility surveys and inspections made by authorized governmental agencies.
  • Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
  • Established staff schedules and assignments based on facility needs and equipment availability.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Created and maintained computerized record management systems to streamline data processing and facilitate report generation.

Dispatcher

Hopkins County Sheriff Department
Sulphur Springs, TX
08.2014 - 08.2015
  • Monitored personnel in the field and tracked completed deliveries and delays to ensure timely service.
  • Updated and organized records of orders in both physical and electronic databases for accurate retrieval.
  • Recorded all changes in computer tracking system to maintain up-to-date information on operations.
  • Delivered exceptional customer support by addressing inquiries and resolving issues promptly.
  • Accurately read, understood, and carried out written instructions.
  • Attended monthly safety meetings to ensure machine operation safety.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Accurately completed service reports and warranty forms.
  • Informed supervisors when machines needed major service.

Certified Nurses Aid

Rock Creek Health and Rehab
Sulphur Springs, Texas
04.2010 - 10.2014
  • Maintained accurate records of patient care, documenting conditions, progress, and concerns to support effective treatment.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Replaced sterile dressings on patients' wounds to promote healing.
  • Changed sterile dressings.
  • Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination to promote personal hygiene and dignity.
  • Assisted patients with ambulation and crutch walking.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Maintained a clean, healthy and safe environment.
  • Answered patient calls for care and feeding.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Documents objective data and routine aspects of patient care.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Created a calming atmosphere for patients to enhance their comfort.

Housekeeping

A&J Cleaning Services
Sulphur Springs, TX
09.2012 - 01.2014
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Cleaned and buffed tile floors using industrial cleaning equipment.
  • Cleaned and buffed tile floors with industrial equipment to enhance cleanliness and safety.
  • Removed waste paper and trash from premises to ensure a tidy and organized environment.
  • Managed security of building keys, master keys, and access cards.
  • Removed waste paper and other trash from the premises to designated area.
  • Disinfected and mopped bathrooms to maintain sanitation and hygiene standards.

Secretary

JD & P Lawn Services
Beebe, AR
08.2012 - 01.2014
  • Utilized Microsoft Office and internet for efficient communication and information management
  • Adapted quickly to new software applications to enhance workflow
  • Performed word processing tasks to create and edit documents using software tools.
  • Demonstrated strong spelling skills while proofreading and editing written materials.
  • Demonstrated professional verbal and written communication skills to support team interactions

Certified Nurse Aid

Searcy Health Care
Searcy, Arkansas
07.2008 - 09.2010
  • Provided on-call care 24 hours a day.
  • Trained new staff on quality control procedures.
  • Assisted patients with daily functions.
  • Monitored fluid intake and output levels.
  • Extensive experience working in homes with disabled children and adults.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
  • Maintained active membership in Nurse Aide Registry, ensuring compliance with state regulations.
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Helped residents program goals and increase their independence.
  • Created a calming atmosphere for patients through compassionate care and attentive support.
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Answered patient calls for care and feeding.
  • Assisted patients with ambulation and crutch walking.
  • Transported patients to other areas of the hospital in wheelchairs and gurneys.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assisted with patient transfer and ambulation.
  • Maintained a clean, healthy and safe environment.

Education

BSN -

Arkansas State University Beebe
Beebe, AR

GED -

McRae High School
McRae, AR

Skills

  • Training program design
  • Clinical instruction
  • Learning management systems
  • Program management
  • Resource allocation
  • Operational planning
  • Scheduling software
  • MS EXCEL
  • Operational problem solving
  • Analytical thinker
  • Resource management expertise
  • Employee engagement
  • Process optimization
  • Interviewing techniques
  • Presentation development
  • Takes direction well
  • Detail-oriented
  • Strong interpersonal skills
  • Service-oriented
  • Client relations
  • Interdepartmental communication
  • Relationship/team building
  • Strong communication skills
  • Quick learner
  • Independent decision making
  • Small group instruction
  • One-on-one instruction
  • Student evaluations
  • Proficient in cash
  • MS Windows proficient
  • Strong communication skills

Personal Information

Driving License: Valid driver's license

Timeline

Regional Human Resources Manager/FMLA Coordinator

Creative Solutions In Healthcare
11.2021 - 07.2026

MEDICAL RECORDS, ADMINISTRATIVE ASSIST, STAFF SCHEDULER

SENIOR CARE CENTERS ROWLETT HEATH & REHAB
06.2018 - 11.2021

Staffing Coordinator Nursing Administration

CHRISTUS Mother Frances Hospital
08.2014 - 10.2017

Dispatcher

Hopkins County Sheriff Department
08.2014 - 08.2015

Housekeeping

A&J Cleaning Services
09.2012 - 01.2014

Secretary

JD & P Lawn Services
08.2012 - 01.2014

Certified Nurses Aid

Rock Creek Health and Rehab
04.2010 - 10.2014

Certified Nurse Aid

Searcy Health Care
07.2008 - 09.2010

BSN -

Arkansas State University Beebe

GED -

McRae High School

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ASHLEY SMITH