MADELINE FRANCOIS
Miami Gardens
Summary
Broward College — Clinical Certified Medical Assistant (CCMA) (In Progress)
Graduation Date: December 16, 2025
MA Certification Expected: January 13, 2026
Externship/Internship Start Date: January 12, 2026
Relevant Coursework & Training
Part 1 – Administrative & Technical Skills
- Medical Administrative Assistant
- Phlebotomy Technician
- Billing and Coding Specialist
- EKG Technician
Part 2 – Clinical Training
- Hands-on clinical skills and patient care procedures
- Vital signs, specimen collection, and basic laboratory techniques
- Clinical documentation and electronic health records
- Assisting physicians with examinations and treatments
Overview
9
9
years of professional experience
Work History
Certified Medical Assistant
Mount Sinai Medical Center
12.2025 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
Security Officer
Mount Sinai Medical Center
01.2025 - 12.2025
- Patrol and monitor all entrances and exits of the hospital
- Assist law enforcement agencies with the medical facility
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Postal Delivery Specialist & Customer Service Clerk
United States Postal Service
01.2021 - 01.2024
- Started and deliver mail and packages efficiently
- Provided high-level customer service to the price areas
- Ensured accurate delivery in all weather conditions
- Followed strict safety and operational procedures
- Respond to all safety or security incidents promptly
Passenger Safety Officer
Miami Dade County
01.2017 - 01.2021
- Conducted passenger screenings for passengers
- Collaborated with other agencies and law enforcement teams
- Monitored high-traffic areas for suspicious activity
- Performed security assessments and monitored passenger incidents
- Provide exemplary customer service by addressing passenger inquiries
- (Port of Miami)
Education
Associate of Science - Medical Assistant Program /Nursing
Broward College
Miami Gardens, FL01-2028
High School Diploma -
American World Academy
Miami, FL06-2023
Skills
- Certified Clinical Medical Assistant
- Medical administrative assistant
- Phlebotomy technician
- EKG technician
- Billing and coding specialist
- Electronic health record specialist
- CPR
- BLS(American Heart Association)
Timeline
Certified Medical Assistant
Mount Sinai Medical Center
12.2025 - Current
Security Officer
Mount Sinai Medical Center
01.2025 - 12.2025
Postal Delivery Specialist & Customer Service Clerk
United States Postal Service
01.2021 - 01.2024
Passenger Safety Officer
Miami Dade County
01.2017 - 01.2021
Associate of Science - Medical Assistant Program /Nursing
Broward College
High School Diploma -
American World Academy
Certified Clinical Medical Assistant -Certification
EFF. Date 01/16/2026
EXP Date 01/16/2028