MADELINE FRANCOIS
Miami Gardens,FL
Summary
I am a Certified Clinical Medical Assistant currently working in a clinical setting, where I provide direct patient care and actively support physicians and healthcare teams in delivering safe, efficient, and compassionate medical services. Through my hands-on experience, I have developed strong clinical, communication, and patient education skills. I am currently enrolled in nursing school, pursuing my long-term goal of becoming a Registered Nurse. I am dedicated to continuous growth, excellence in patient care, and making a meaningful impact in the healthcare field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Mount Sinai Medical Center
Miami Beach, FL
07.2025 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
Postal Delivery Specialist & Customer Service Clerk
United States Postal Service
01.2021 - 01.2024
- Started and deliver mail and packages efficiently
- Provided high-level customer service to the price areas
- Ensured accurate delivery in all weather conditions
- Followed strict safety and operational procedures
- Respond to all safety or security incidents promptly
Passenger Safety Officer
Miami Dade County
01.2017 - 01.2021
- Conducted passenger screenings for passengers
- Collaborated with other agencies and law enforcement teams
- Monitored high-traffic areas for suspicious activity
- Performed security assessments and monitored passenger incidents
- Provide exemplary customer service by addressing passenger inquiries
- (Port of Miami)
Education
Associate of Science - Nursing
West Coast University
North Hollywood, CAHigh School Diploma -
American World Academy
Miami, FL06.2023
Skills
- Certified Clinical Medical Assistant
- Medical administrative assistant
- Phlebotomy technician
- EKG technician
- Billing and coding specialist
- Electronic health record specialist
- CPR
- BLS(American Heart Association)
Certified Clinical Medical Assistant -Certification
EFF. Date 01/16/2026
EXP Date 01/16/2028
Certification
Certified Clinical Medical assistant
Timeline
Certified Medical Assistant
Mount Sinai Medical Center
07.2025 - Current
Postal Delivery Specialist & Customer Service Clerk
United States Postal Service
01.2021 - 01.2024
Passenger Safety Officer
Miami Dade County
01.2017 - 01.2021
High School Diploma -
American World Academy
Associate of Science - Nursing
West Coast University