Zyairrea Walls
Carrollton,TX
Summary
Productive and accountable professional with diverse work history, hands-on skill sets, and highly developed customer service skills education into career-advancement opportunities. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Claire's
08.2023 - Current
- Customer Service, Ear Piercing/ Nose piercing, Cash handling, Open/Close store, Conference calls, Bank deposit, Sales
Substitute Teacher
Irving Independent School District
10.2022 - 08.2023
- Microsoft Word and Excel, Email, Telephone calls, Scanning students into a Excel spreadsheet, Clerical work, Office management, Multi task, Managing records
Auto refinance
Capital One
02.2020 - 10.2022
- Customer Service, Out bound calls, Excel spreadsheet, Data Entry
Customer Advocate
Blue Cross Blue Shield
09.2018 - 12.2019
- Responsible for responding to telephone and/or written inquiries, working independently and consistently meeting customer needs
- Initiate and code adjustment transactions to correct and resolve inquiries
- Obtain required or missing information via correspondence or telephone
- Adhere to production standards and goals
- Communicate and interact effectively and professionally with co-workers, management, and customers
- Maintain complete confidentiality of company business
- Maintain communication with management regarding developments within areas of assigned responsibilities and perform special projects as required or requested.
Teacher
KinderCare Learning Centers
01.2018 - 09.2018
- Serve breakfast, Snack and lunch, Morning time routine (Daily Songs), Learning Time, Nap time
Customer Advocate - Claims Dept
Torchmark
01.2015 - 01.2017
- Customer service, Data entry and/or typing for long periods of time, Interpersonal, verbal and written communication done daily, Analytical and organizational skills and independent decision making skills were needed on a daily basis, Working with various lines of business, i.e
- CDHP, Medicare, Wellness, and Disease Management, Medical terminology and anatomy used on daily
Education
High School Diploma -
Plano West Senior High
Plano, TX01.2015
Skills
- CLAIMS (2 years)
- CUSTOMER SERVICE (2 years)
- MEDICAL TERMINOLOGY (2 years)
- OFFICE MEDICAL (2 years)
- RECEPTIONIST (2 years)
- Call Center
- Personal Assistant Experience
- Medical Records
- HIPAA
- Medical office experience
- Fair Housing regulations
- Windows
- Customer service
- Typing
- Front desk
- Clerical experience
- Microsoft Access
- Office management
- Data collection
- Supervising experience
- Outdoor work
- Sales
- Leadership
- Office experience
- Communication skills
- Analysis skills
- Organizational skills
- Microsoft Office
- Writing skills
- Property management
- Customer support
- Time management
- Phone etiquette
- Cash handling
- Google Suite
- Banking
- Cash register
- Public relations
- Personal assistant experience
- Documentation review
- Medical records
- Medical terminology
- QuickBooks
- Administrative experience
- Microsoft Excel
- Data entry
- Lending
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Additional Information
Skills and Qualifications:, Strong problem-solving, Critical Thinking and resource inventory skills., Effective time Managing, Coordinating details, balancing competing demands,, Resourceful, Flexible, A depth at acquiring new skill s in support of company objectives., HIPPA Law, Medical Terminology, Med Law and Ethics, Customer Avocet, Customer Service, Claims Department, Supervisor, Community Outreach, Family Support, Case Management AID, Values and Ethics
Timeline
Assistant Store Manager
Claire's
08.2023 - Current
Substitute Teacher
Irving Independent School District
10.2022 - 08.2023
Auto refinance
Capital One
02.2020 - 10.2022
Customer Advocate
Blue Cross Blue Shield
09.2018 - 12.2019
Teacher
KinderCare Learning Centers
01.2018 - 09.2018
Customer Advocate - Claims Dept
Torchmark
01.2015 - 01.2017
High School Diploma -
Plano West Senior High
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