KassieSue Ferrell
Nashville,TN
Summary
Dynamic and dedicated business student pursuing a Bachelor's degree at Austin Peay State University, demonstrating a strong commitment to community service through active volunteering and participation in the Beta Club during high school. Graduated with honors, showcasing a solid academic foundation and a drive for excellence. Recently earned a certificate from the National Society of Leadership and Success, enhancing leadership skills and professional development. Open to relocation opportunities in Clarksville, Ashland City, or Pleasant View, TN, and ready to contribute positively to a forward-thinking organization.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
T&S Coffee (Starbucks)
11.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Valet Parking
PMC
11.2022 - 06.2025
- Managed parking and retrieval of cars for clients.
- Issued and collected claim tickets and processed valet parking fees.
- Enhanced customer satisfaction by providing efficient valet parking services and maintaining a friendly demeanor.
- Reduced wait times for guests by efficiently organizing and managing the valet parking area.
Liquor Store Clerk
Ashland city liquor and wine
08.2023 - 12.2023
- I check out customers and stock the coolers and floor. I have never called in or been late.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
- Managed efficient cash register operations.
Education
High school diploma or GED - undefined
Cheatham Co High School
Ashland City, TN05.2023
Skills
- Pool cleaning (1 year)
- Cashiering (2 years)
- Cash Handling (2 years)
- Kitchen Experience (Less than 1 year)
- Computer Operation
- Organizational Skills
- Serving Experience
- Communication skills
- Valet Parking (2 years)
- Customer service (7 years)
- Inventory control
- Store organization
- Time management
- Store opening and closing
- Team building and leadership
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Mentoring and coaching
- Inventory counting
Timeline
Assistant Store Manager
T&S Coffee (Starbucks)
11.2024 - Current
Liquor Store Clerk
Ashland city liquor and wine
08.2023 - 12.2023
Valet Parking
PMC
11.2022 - 06.2025
High school diploma or GED - undefined
Cheatham Co High School
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