Jonathan Shumate

• Domain Admin:
  
  Assist in managing user accounts across Active Directory, Microsoft 365, and various platforms like Atlassian and Okta, ensuring adherence to access levels and security protocols.
  
• Microsoft 365 Admin:
  
  Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, and OneDrive.
  Handle user provisioning, mailbox management, and file sharing permissions.
  
• Okta Admin:
  
  Configure Okta Single Sign-On (SSO) and oversee user account, group, and access permission management.
  
• Atlassian Admin:
  
  Aid in configuring Jira projects, workflows, issue types, and custom fields to meet team requirements.
  Assist in troubleshooting and resolving issues related to Jira functionality.
  
• AD Manager Plus Administration:
  
  Assist in managing Active Directory objects, attributes, and group policies using AD Manager Plus.
  Support user and group management tasks including account creation, modification, and cleanup, as well as group membership management.
  Generate and analyze reports on AD objects, permissions, and changes to aid in compliance audits and security assessments.
  Configure automation rules and workflows within AD Manager Plus to streamline administrative tasks.
  
• Help Desk Support:
  
  Serve as primary support personnel for resolving user inquiries and technical issues related to networking, hardware, software, and various SaaS products.
  
• AWS Admin:
  
  Provision and manage AWS resources such as EC2 instances, S3 buckets, RDS databases, and VPCs according to project requirements and best practices.
  Configure and manage AWS Identity and Access Management (IAM) policies to ensure secure access control.
  

Relevant Skills:

• Public speaking
• Project Management
• Organization Leadership
• Loaded software, granted permissions, and configured hardware for contractors as part of onboarding process.
• Worked on a range of technology solutions regarding web deployment, digital media, and AWS.
• Managed all digital assets, permissions, and data retention policies and procedures.
• Purchased and maintained all IT-related assets.
• Managed all billing and licenses for a variety of SaaS products.
• Provided support for all IT related hardware, software, and cloud-related issues.

Relevant Skills:

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Linked computers to network and peripheral equipment.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for students and staff.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Explained technical information in clear terms to promote better understanding for non-technical users.

Relevant Skills:

• Responded to student requests for services, and organization information.
• Actively listened to students from diverse backgrounds, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about organization goals and processes.
• Trained new staff on operating procedures and organization services.