Jonathan Shupe
Fort Cavazos,TX
Summary
Dynamic leader and skilled communicator with extensive experience in Law Enforcement, Leadership, and Customer Service roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Military Police
United States Army
07.2020 - Current
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Served on the Drug Suppression Team along side CID to investigate Narcotic Usage and Distribution happening on the installation or off the installation involving Soldiers.
- Served as a Sergeant in the Traffic Management and Collision Investigations Section, where my responsibilities were Traffic Enforcement, DWI Enforcement, Investigating Traffic Collisions, and educating Patrols on Rules and Regulations as well as Texas Transportation Code.
Assistant Manager
Sonic Drive-in
05.2020 - 07.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and ensuring good customer service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Referee
TASO Soccer
12.2019 - 03.2020
- Promoted good sportsmanship among players.
- Communicated with coaches, players, and other referees.
- Inspected sporting equipment for compliance with safety and event regulations.
- Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
Carhop Server
Sonic Drive-in
06.2019 - 11.2019
- Operated headset communication system to take orders quickly and accurately from customers.
- Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
Cashier
Loco Gringo Taco Shack
02.2019 - 06.2019
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Shift Lead
Sonic Drive-in
06.2018 - 02.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
Wylie High School
Wylie, TX05.2020
Skills
- Weapons Handling
- Conflict de-escalation
- Crime Scene Processing
- Radio Communications
- Team Leadership
- First Aid administration
- Attention to Detail
- Adaptability and Flexibility
Certification
- Standardized Field Sobriety Test (SFST) Certification – National Highway Traffic Safety Administration.
- Advanced Driving While Intoxicated (ADWI) Certification - Texas Commission on Law Enforcement (TCOLE)
- Advanced Roadside Impaired Driving Enforcement (ARIDE) certification– National Highway Traffic Safety Administration (NHTSA) - Texas Commission on Law Enforcement (TCOLE).
- CPR/AED Certification
- Protective Services Training
Timeline
Military Police
United States Army
07.2020 - Current
Assistant Manager
Sonic Drive-in
05.2020 - 07.2020
Referee
TASO Soccer
12.2019 - 03.2020
Carhop Server
Sonic Drive-in
06.2019 - 11.2019
Cashier
Loco Gringo Taco Shack
02.2019 - 06.2019
Shift Lead
Sonic Drive-in
06.2018 - 02.2019
High School Diploma -
Wylie High School