JONATHAN SILVAS MORALES
PLS Financial Services
Brooklyn,NY
2
Languages
4
years of professional experience
Experienced Shift Supervisor skilled in cash handling, employee training, and operations management. Committed to enhancing customer satisfaction and ensuring compliance with safety regulations.
Work History
Shift Supervisor
2 Years 11 Months- Supervised daily operations to maintain adherence to company policies and procedures.
- Trained new employees on operational standards and customer service protocols.
- Monitored cash handling procedures to maintain accuracy and compliance with regulations.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
Tax Preparer
10 Months- Prepared individual and business tax returns ensuring compliance with federal and state regulations.
- Reviewed client financial documents for accuracy, identifying discrepancies and advising on necessary adjustments.
- Assisted clients in understanding tax implications of various financial decisions; enhancing their overall tax strategy.
- Streamlined data entry processes using TurboTax software, improving turnaround time for client filings.
Education
High School Diploma
- Awarded [Award Name]
- Honoree of [Honor Name]
Skills
Cash management
Cash handling
Workplace safety protocols
Team management
Employee engagement
Customer service
Employee development
Safety compliance
Operational oversight
Inventory management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Supervisor
PLS Financial Services
09.2023 - CurrentRead More
Tax Preparer
TurboTax
11.2022 - 09.2023Read More
SHEEPSHEAD BAY HIGH SCHOOL
High School Diploma
Read More