Jonathan Smiley
Hamilton,OH
Summary
Skilled IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance. Demonstrated ability to improve system efficiency and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance.
Overview
11
11
years of professional experience
Work History
IT Specialist
Wright-Patterson Air Force Base
WPAFB, Ohio, USA
07.2018 - Current
- Administrator of the squadron's Local Area Network and Management Information System. Monitor the ongoing operation of the network to ensure that hardware and software are functioning properly and that operational standards are maintained. Services approximately 500 to 800 systems.
- Employs standard cyber methods to monitor systems and detect any unauthorized activity on government systems.
- Communicates and resolves report issues with Windows Server and Windows operations, with DoD-required access to the computer operations.
- Manage customer service for IT support. Responsible for maintaining and complying with updates for all systems in local buildings.
- Network system, server, recreation tracking system, point of the infrastructure network system, email, Outlook, etc.
- Responsible for risk analysis, accreditation, and certification packaging for all laptops and desktop computers.
- Utilize the trouble ticket system to log all client requests and document resolutions.
- Communicates with clients to provide them with physical access to their certification, CAC access, and equipment, using the required security protocols.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Coordinated with vendors for procurement of IT products or services as needed.
System Network Administrator
PNC Bank
Cincinnati, USA
10.2014 - 07.2018
- Evaluated system configuration and software to ensure effective use of hardware resources.
- Resolved system issues through personal ability to comprehend the industry standard, and coordinated between users and other IT support staff.
- Demonstrated background in deploying and installing new servers with network connectivity, navigation, and software installation.
- Maintained password data integrity and secure systems.
- Communicated and resolved report problems with Windows Server and Windows Operations.
- Evaluated system configuration and software to ensure effective use of hardware resources.
- Identified potential issues and reported them to the appropriate escalation team.
- Installed, configured and maintained network hardware and software.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Managed DNS records including A, AAAA, MX records for internal email server hosting domains externally.
- Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
- Conferred with network users about solutions to existing system problems.
- Analyzed system logs regularly and took proactive steps when required based on results obtained from log analysis.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Ensured compliance with IT policies and regulatory requirements, conducting regular audits and assessments.
- Designed, configured and tested computer hardware and operating system software.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Education
Bachelor of Science - Information Technology For Cybersecurity
Grand Canyon University
Phoenix, AZ11-2026
Associate of Applied Science - Network Administrator System
ITT Technical Institute
Cincinnati, Ohio06.2015
Skills
- Network security
- System administration
- Troubleshooting hardware
- Cybersecurity measures
- Risk assessment
- Customer service
- Problem solving
- Data analysis
- Hardware and software configuration
- Effective communication
- Cybersecurity expertise
- Desktop support
- Technical reporting
Accomplishments
Continuously rated excellent on mid-year and yearly appraisals.
References
Available upon request.
Timeline
IT Specialist
Wright-Patterson Air Force Base
07.2018 - Current
System Network Administrator
PNC Bank
10.2014 - 07.2018
Bachelor of Science - Information Technology For Cybersecurity
Grand Canyon University
Associate of Applied Science - Network Administrator System
ITT Technical Institute
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