Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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JONATHAN SMITH

Sarasota,FL

Summary

Dynamic Technology Support Professional with a proven track record at Sarasota County School Board, excelling in hardware troubleshooting and customer service. Expert in resolving complex technical issues and enhancing user experience through effective communication and efficient ticketing systems. Committed to delivering exceptional IT support and maintaining high standards of service.

Overview

10
10
years of professional experience

Work History

Technology Support Professional

Sarasota County School Board
Sarasota, FL
10.2023 - Current
  • Performed regular maintenance tasks such as virus scans, disk clean-up activities.
  • Resolved compatibility issues between different operating systems.
  • Diagnosed hardware failures and replaced defective parts when necessary.
  • Installed and configured operating systems, software programs, printers, scanners, and other peripheral devices.
  • Assisted with troubleshooting hardware and software issues.
  • Created user accounts, resolved password problems, and set up new users on the network.
  • Identified and corrected system errors related to computer applications and hardware components.
  • Maintained inventory records for all technology-related equipment.
  • Served as first point of contact for incoming technical service calls and emails.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.

Publix Deli Clerk

Publix Supermarkets Store
Sarasota, FL
10.2015 - Current
  • Maintained records such as inventory levels or sales figures.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Documented and entered special orders for event catering and party trays.

Personal Trainer

Amped Fitness
Sarasota, FL
02.2022 - 08.2023
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Organized group classes for small groups or large groups depending on client's preferences.
  • Created nutritional plans that support overall health goals of clients.
  • Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
  • Developed personalized fitness programs for clients based on their individual goals and needs.
  • Maintained records of client's performance data such as weight loss, muscle gain.
  • Explained principles of nutrition including basic dietary guidelines to help optimize results.
  • Monitored progress of clients during workouts and provided feedback and encouragement.
  • Provided instruction in stretching techniques to improve flexibility and reduce risk of injury.

Education

Cyber Defense Professional Certificate -

University of Central Florida
Orlando, FL
12-2021

High School Diploma -

Booker High School
Sarasota, FL
05-2015

Skills

  • Technical support
  • Operating system installation
  • Hardware troubleshooting
  • Software configuration
  • Inventory management
  • Ticketing systems
  • Customer service

Accomplishments

  • Eagle Scout- Boy Scouts of America -2015 : must project plan, lead, and fundraise a project for non-profit organization and betterment of the community.

Timeline

Technology Support Professional

Sarasota County School Board
10.2023 - Current

Personal Trainer

Amped Fitness
02.2022 - 08.2023

Publix Deli Clerk

Publix Supermarkets Store
10.2015 - Current

Cyber Defense Professional Certificate -

University of Central Florida

High School Diploma -

Booker High School

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