Jonathan Sotolongo
Orlando,FL
Summary
Accomplished Platinum Host at TopGolf, adept in reservations management and exceptional communication, enhanced guest experiences by fostering personal connections and driving business growth. Proven track record in team collaboration and customer service excellence, significantly contributing to operational efficiency and client satisfaction.
Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
2
2
years of professional experience
Work History
Platinum Host
TopGolf
11.2021 - 09.2024
- Made personal connections with platinum guests
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Guest Services Associate
TopGolf
11.2021 - 09.2024
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for venue reputation, staff productivity, and operational efficiency.
- Resolved guest issues with reservations with knowledgeable and friendly service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Earned Shift Lead recognition for providing excellent customer service.
- Managed cash flows, audited tills and receipts and upheld store policies.
Media Assistant
Remnant Christian Center
01.2019 - 06.2023
- Analyzed media engagement and produced tracking reports.
- Managed and created content for company social media outlets.
Education
High School Diploma -
Apopka High School
Apopka, FL05.2021
Skills
- Team Collaboration
- Reservations Management
- Telephone reception
- Server Support
- Customer Service
- Multitasking proficiency
- Exceptional communication
- Professional Appearance
Timeline
Platinum Host
TopGolf
11.2021 - 09.2024
Guest Services Associate
TopGolf
11.2021 - 09.2024
Media Assistant
Remnant Christian Center
01.2019 - 06.2023
High School Diploma -
Apopka High School