Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Spangler

Fargo,ND

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

8
8
years of professional experience

Work History

Online Digital Team Lead

Walmart
10.2024 - 03.2025
  • Led a team of 50 employees, providing guidance and support to ensure successful completion of projects.
  • Implemented effective communication strategies to foster collaboration and improve team productivity.
  • Developed and implemented training programs for new team members, resulting in reduced onboarding time.
  • Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations.
  • Ensured compliance with company policies, procedures, safety regulations at all times.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles.

Digital Personal Shopper

Walmart
10.2023 - 10.2024
  • Showed up on time when scheduled and focused on the tasks assigned to me by leadership until they were completed according to company policy.
  • Assisted customers on the sales floor to the best of my ability and got customers in contact with management if their inquiry was beyond the scope of what I was allowed to do.
  • Learned all the different positions within the department, ensuring that I could be repurposed on a daily basis to work on whatever tasks were most important in the moment.
  • Asked questions about how to best perform my duties and shared whatever knowledge I gained with coworkers to make everyone's jobs easier and more efficient.
  • Inquired about the processes of different departments around the store, so my overall understanding of the business improved, and I could infer how to solve problems better based on my knowledge improving.
  • Worked as a team player, becoming comfortable with my coworkers so we could accomplish our goals together, even during very busy parts of the year where our workload would increase dramatically.

Kitchen Manager

Mount Ski Gull
01.2022 - 04.2022
  • Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
  • Monitored inventory levels regularly to optimize ingredient ordering, insuring we always had product to prepare and sell.
  • Implemented safety protocols and ensured compliance with health regulations to maintain a clean and safe working environment.
  • Collaborated closely with front-of-house staff to ensure smooth communication between the kitchen and dining areas during service hours.
  • Developed and implemented standardized recipes and portion control measures to maintain consistency in food quality and minimize waste.
  • Managed a team of 4-5 kitchen staff members, providing training, coaching, and performance evaluations.

Customer Service Manager (CSM)/ Deli Worker

Pine River Family Market
08.2019 - 02.2021
  • While Working at Pine River Family Market, I spent half of my days working as a Customer Service Manager, performing the same types of tasks as when I was employed at SUPERVALU.
  • Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences.
  • Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations.
  • Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures.
  • Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items.
  • Ensured food quality by inspecting ingredients for freshness and adhering to portion control guidelines.
  • Assisted in training new employees on deli operations including food preparation techniques and safety protocols.

Customer Service Manager (CSM)

Supervalu
04.2018 - 06.2019
  • Conducted regular performance evaluations for team members, providing constructive feedback and identifying opportunities for growth and development.
  • Managed a team of 15-20 customer service representatives, providing guidance and support to ensure high-quality customer interactions.
  • Counted cash in tills at end of the night, ensuring that the amount matched the reported earnings in the computer system.
  • Trained new Employees in all operating procedure to make sure that employees were performing their assigned tasks correctly and efficiently.
  • Analyzed employee coverage, guaranteeing that we would have enough workers to cover workload, moving employees from various task so what was most important would be worked on until the tasks were completed.

Cashier

Supervalu
04.2017 - 04.2018
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly.
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
  • Collaborated with the store management team to resolve pricing discrepancies or product returns.

Education

GED -

Pequot Lakes High School
Pequot Lakes, MN
08.2018

Skills

  • Work assignment delegation
  • Performance monitoring
  • Relationship building
  • Employee training
  • Process improvement
  • Attention to detail
  • Strategic planning
  • Conflict resolution
  • Task delegation

Timeline

Online Digital Team Lead

Walmart
10.2024 - 03.2025

Digital Personal Shopper

Walmart
10.2023 - 10.2024

Kitchen Manager

Mount Ski Gull
01.2022 - 04.2022

Customer Service Manager (CSM)/ Deli Worker

Pine River Family Market
08.2019 - 02.2021

Customer Service Manager (CSM)

Supervalu
04.2018 - 06.2019

Cashier

Supervalu
04.2017 - 04.2018

GED -

Pequot Lakes High School

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