Mobile technology professional driven by results and known for delivering high-quality mobile solutions. Extensive experience in designing and implementing user-friendly mobile applications that meet customer needs. Strong focus on collaboration and adaptability, ensuring team success and project completion.
Work History
Mobile Expert
1 Year 2 Months
T-Mobile | 08.2025 - Current
Supported customers with device setup, troubleshooting, and activation for wireless services
Explained plan options, features, and promotions to match customer needs and preferences
Processed sales transactions, upgrades, and account changes accurately in retail systems
Retail Wireless Consultant
17 Years 11 Months
US Cellular Wireless | 08.2007 - 07.2025
Advised customers on wireless plans, devices, and accessories aligned with service needs.
Demonstrated product features and activations to improve customer understanding and purchase confidence.
Activated new lines, device upgrades, and account changes using retail sales systems.
Resolved billing, connectivity, and device issues through troubleshooting and account review.
Inventory, Merchandise Associate
7 Years
Best Buy | 08.2010 - 08.2017
Maintained merchandise displays and planograms to support accurate store presentation.
Stocked shelves and backroom inventory, ensuring product availability across sales floor.
Executed price changes and signage updates to keep product information current.
Organized incoming shipments and placed merchandise according to store priorities.
Education
High School Diploma
Oregon High School | Oregon, WI | 06-2000
Skills
Great with most electronic devices including Android
Apple
TV
and Soundbars
Accomplishments
Three time Directors Club winner in 2024, and APEX winner second quarter 2024for being a top performing associate.