Jonathan Hunter Starrett
Campbell,CA
Summary
Self-motivated, charismatic, and talented individual capable of thriving in a variety of environments. Excited for the opportunity to combine my natural inclination toward customer service with my innate abilities in sales. Experienced in leading and supervising operations while creating an environment of teamwork.
Overview
16
16
years of professional experience
Work History
Sales Director
Almaden Valley Athletic Club
11.2023 - Current
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Exceeded expectations based on data analytics consistently, month after month.
- Maintained positive relations with client base to drive continued sales
- Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
Assistant Manager / Warranty Administrator
Stevens Creek Subaru
06.2018 - 03.2020
- Selected to resolve an ever worsening issue of warranty work being incorrectly submitted at a less than timely manner, resulting in multi-million dollar losses for the company
- Negotiated with Subaru of America Corporate leadership for an opportunity to correct past mistakes in hopes to recover exorbitant losses
- Conducted regular meeting between the GM, the Owner, and Subaru of America regarding best practices toward ideal resolution
- Succeeded in recovering over $5 million in unpaid warranty claims
Lead Service Advisor / Driver Manager
Stevens Creek Subaru
01.2016 - 07.2018
- Maintained the highest customer satisfaction standards while consistently achieving top sales volume
- Handled customer issues with confidence, using complex problem solving to provide effective resolution to frequently tense situations
- Pleasantly greeted customers and asked open-ended questions to best determine needs
- Followed up with customers to offer additional support and check resolution satisfaction aiding in over-all customer experience
- Developed estimates by costing materials, supplies, and labor.
- Expertly documented problems and corrective actions to maintain highest quality records
- Earned consistent 5 star yelp reviews and a reputation as a professional in my field
Customer Retention Specialist
Stevens Creek Subaru
12.2014 - 01.2016
- Developed a program to identify customers with substantial equity in their vehicle and convert equity into a new loan, thus driving substantial surge in sales
- Developed strategies to covert vehicle service customers to sales customers.
- Consistently performed as highest volume sales person while maintaining strong profit margins
Owner/Operator
Nutrishop - Los Gatos
02.2009 - 03.2014
- Built business from the ground up managing all facets including: sales, marketing, inventory management, pay roll, book keepin, customer support, employee training, scheduling, and special events
- Created a customer satisfaction focused environment resulting in continual business growth
- Rose to the #3 sales volume store out of 88 nationwide
- Successfully sold business at a profit
Education
Bachelor of Arts - Music Management
California State University Chico
Chico, CA05.2008
Skills
- ISSA Certified personal trainer
- ISSA Certified sports nutritionist
- Yoga Teacher Certification(in process)
- Professional level musician
- Health and Wellness advocate
- Construction and Handyman specialist
Accomplishments
Successful Business Owner
Professional Musician
Organic Farmer
Nationally Ranked Soccer Player (in my youth)
Timeline
Sales Director
Almaden Valley Athletic Club
11.2023 - Current
Assistant Manager / Warranty Administrator
Stevens Creek Subaru
06.2018 - 03.2020
Lead Service Advisor / Driver Manager
Stevens Creek Subaru
01.2016 - 07.2018
Customer Retention Specialist
Stevens Creek Subaru
12.2014 - 01.2016
Owner/Operator
Nutrishop - Los Gatos
02.2009 - 03.2014
Bachelor of Arts - Music Management
California State University Chico
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