JOSHUA HOLLAND
Top Training Gym
Orlando,FL
3
years of professional experience
Results-oriented professional with a Bachelor’s degree in Sport and Fitness Management and extensive experience in sales, customer service, coaching, and team leadership. Former Division I FCS football athlete at Morehead State University, bringing a strong foundation of leadership, discipline, accountability, and a competitive work ethic developed through high-level collegiate athletics. Proven ability to enhance team dynamics and deliver exceptional customer service by identifying client needs and fostering trust.
Work History
Sales Associates
10 Months- Supported team members and managers with tasks to enhance productivity and achieve sales goals.
- Interacted with customers to personalize shopping experience and build positive rapport.
- Educated customers on features and benefits of products and provided demonstrations.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Guided customers in locating desired items and sizes, ensuring a seamless buying experience.
- Assisted team members and managers with tasks to maintain productivity and complete assignments to reach goals.
- Delivered exceptional customer service, enhancing client satisfaction and brand loyalty.
- Assisted in visual merchandising, maintaining store presentation standards and maximizing product visibility.
Head Personal Trainer
1 Year 3 Months- Developed personalized training programs tailored to individual client goals and fitness levels.
- Conducted one-on-one assessments to evaluate client progress and adjust training strategies.
- Mentored junior trainers, providing guidance on best practices and client relationship management.
- Led group fitness classes, fostering a motivating environment that encourages community engagement.
- Trained clients during strength training, cardio vascular exercise, and stretching.
Assistant Manager
9 Months- Implemented member retention strategies, enhancing overall client satisfaction.
- Trained and mentored new staff on customer service protocols and gym equipment usage.
- Coordinated scheduling for personal trainers and group classes to optimize resource allocation.
- Supervised daily gym operations, ensuring adherence to health and safety standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Assisted in budget preparation, ensuring alignment with financial goals.
Education
Bachelor of Arts - Sport And Fitness Management
- Collegiate Athlete
- D1 FCS Safety
Skills
Customer service
Service Marketing
Microsoft Office
Time management
Multitasking
Problem-solving skills
Teamwork and collaboration
Team collaboration
Attention to Detail
Marketing strategies
ISSA Certified Personal Trainer
CPR Certified
COMMUNITY SERVICE & VOLUNTEER WORK
2018, 2022, D1 FCS Safety, Morehead State, Regional Weight Lifter, 2016-2018, Track and Field, 2015-2018, Little League Football Coach, 2018, Volunteer Weight Lifting/ Football Trainer, East River High School, 2018-2020, Central Florida East/West Football All Star Camp Coach, Volunteer
Timeline
Assistant Manager
Top Training Gym
2025.11 - CurrentRead More
Head Personal Trainer
D1 Training
2024.08 - 2025.11Read More
Sales Associates
Polo Ralph Lauren
2023.10 - 2024.08Read More
Morehead State University
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Florida Gulf Coast University
Bachelor of Arts from Sport And Fitness Management
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