Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kaitlin Nicole Ramirez

Chino,CA

Summary

With five years of retail and customer service experience which includes cash handling, excellent communication skill as well as bilingual. You'll find me to be an integral part of meeting all work aspects in the customer service work environment. My strengths and experience include: Great customer satisfaction, customer referrals, positive customer reviews, and better work environment. Empathy, patience, excellent active listening skills and a positive attitude. You'll find me to be a driven individual with the vision and experience required to produce high qualify and result-based output.

Overview

4
4
years of professional experience

Work History

Sales Associates

Aquarium of The Pacific
01.2023 - 10.2023
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Admission Host

Universal Studios
02.2021 - 01.2023
  • Welcomed and greet guests upon entry.
  • Scan admission tickets at the main entry to ensure tickets are valid.
  • Handle cash transactions in the stroller/wheelchair area. Annual Pass Center.
  • Provide guest with park literature and distribute products as needed.
  • Assisted with line expediting at any area where guest assistance is needed.
  • Answered questions, offer information and provide assistance in a courteous manner.

Greeter/Receptionist

Long Beach Convention Center
08.2019 - 03.2020
  • Greet guests and escort them to where they needed to go at the convention center.
  • Checked in guests through the computer.
  • Assisted guests with questions and concerns.
  • Facilitated with brochures and knowledge articles that were distributed based on the event for the weekend.

Education

High School Diploma -

City of Angels
Wilmington, CA
06-2018

Skills

  • Customer Interaction
  • Exceptional Customer Service
  • Customer Assistance
  • Customer Service
  • Cash Register Operation
  • Processing Payments
  • Customer Communication
  • Customer Consultation
  • Promotional support

Languages

Spanish
Native or Bilingual

Timeline

Sales Associates

Aquarium of The Pacific
01.2023 - 10.2023

Admission Host

Universal Studios
02.2021 - 01.2023

Greeter/Receptionist

Long Beach Convention Center
08.2019 - 03.2020

High School Diploma -

City of Angels
Kaitlin Nicole Ramirez