Jonathan Stotler
Surprise,United States
Summary
Dynamic barista with a proven track record at Safeway, excelling in beverage preparation and customer service. Recognized for enhancing customer satisfaction through effective complaint resolution and menu recommendations. A detail-oriented team player skilled in operating coffee machinery, ensuring a clean workspace, and maintaining high standards of safety and quality.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
2
2
years of professional experience
Work History
Barista
Safeway
Sun City, AZ
06.2024 - Current
- Prepared high-quality espresso beverages using commercial-grade equipment.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Busser
Hurricane Grill & Wings
Sun City, AZ
02.2024 - Current
- Prepared and served beverages according to customer preferences and company standards.
- Maintained cleanliness of work area, ensuring compliance with health and safety regulations.
- Assisted customers in selecting menu items, providing recommendations based on taste profiles.
- Operated espresso machines and other equipment to produce high-quality coffee drinks.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Diploma -
Sunrise Mountain
Peoria, AZSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Safe food handling
- Beverage preparation
- Menu memorization
- Coffee machinery
Timeline
Barista
Safeway
06.2024 - Current
Busser
Hurricane Grill & Wings
02.2024 - Current
Diploma -
Sunrise Mountain