JONATHAN STPIERRE
Pembroke Pines,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
SAGILITY
08.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Representative
NIKE
07.2022 - 05.2023
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Set and achieved company defined sales goals.
Customer Service Representative
Bank Of America
01.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Morning Star Christian Academy - Haiti
06.2015
Skills
- Outreach Initiatives
- Wireless Telecommunications
- Customer Relations
- Solution Planning
- Sales Expertise
Timeline
Customer Service Representative
SAGILITY
08.2023 - 01.2024
Sales Representative
NIKE
07.2022 - 05.2023
Customer Service Representative
Bank Of America
01.2020 - 06.2022
High School Diploma -
Morning Star Christian Academy - Haiti