Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
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Jonathan Sward

Aurora,CO

Summary

Astute Secure Infrastructure Specialist with a proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems, networking, and cyber security protocols.

Overview

25
25
years of professional experience
1
1
Certification

Work History

On-Call IT Technician

Geeks On Site
11.2024 - Current
  • Responded to support requests from end-users and patiently helped individuals through basic troubleshooting tasks.
  • Corrected connectivity faults to restore user access to their SOHO networks.
  • Proved successful working within tight deadlines in fast-paced environments.
  • Performed troubleshooting and repairs to laptops and PCs.
  • Diagnosed and troubleshot hardware, software and network issues and made recommendations.
  • General computer hardware repair.

Pharmacy Technician III

Alto Pharmacy
03.2019 - 05.2024
  • Processed insurance claims and communicated effectively with providers to ensure accurate billing.
  • Filled prescriptions accurately and efficiently while maintaining strict adherence to pharmacy regulations.
  • Member of Escalations Team.

Production Team Lead / Aseptic Specialist

Leiters Health
03.2016 - 02.2019
  • Team Lead of over 20 employees.
  • Implemented strict aseptic techniques to ensure a sterile environment during procedures.
  • Maintained compliance with all regulatory standards and guidelines in the healthcare industry.
  • Optimized processes within the organization to increase efficiency and productivity.
  • Ensured quality control measures were consistently met to guarantee patient safety.
  • Trained all new employees.
  • Technical Writer: Wrote many of the company's Standard Operating Procedures (SOPs).

Production Assurance Trainer

Brown's Compounding Center
06.2011 - 06.2015
  • Acted as an intermediate between the Production and Quality Assurance Teams.
  • Trained all new employees and current employees on a bi-annual basis.
  • Developed engaging training curriculum to enhance employees' skills and knowledge for all new employees.
  • Ensured compliance with all regulations and guidelines set forth by regulatory agencies in a cGMP 503b manufacturing facility.

Retail Store Manager

Blockbuster Video
01.2000 - 10.2008
  • Trained new staff members on company policies, procedures, and customer service standards.
  • Provided exceptional customer service by actively listening to and addressing customer concerns and questions.
  • Managed inventory levels to ensure product availability and minimize overstock.
  • Implemented visual merchandising strategies to create visually appealing displays and improve product visibility.
  • Created and managed budgets to allocate resources efficiently and maximize profitability.
  • Analyzed sales data to identify trends and opportunities for improvement
  • Met monthly sales goals.
  • My store had the lowest turnover rate in the entire company.

Education

Certification Program - Computer Systems Networking And Telecommunications

California Institute of Applied Technology (CIAT)
San Diego, CA
10-2024

Certification Program - Pharmacy Technician Certification

Heritage College
Denver, CO
12.2010

High School Diploma -

Northeast Magnet High School
Wichita, KS
05-2000

Skills

  • Access Control
  • Hardware Configuration
  • Help Desk / Technical Support
  • Network Management
  • Network Security
  • Routing and Switching
  • System Backup & Recovery
  • Virtualization
  • Root Cause
  • Management / Leadership
  • Customer Service

Training

Training Camp -  October 2020

Accelerated CCNA 200-301 Training Course

Certification

  • CompTIA Secure Infrastructure Specialist (CSIS)
  • CompTIA Security+
  • CompTIA Network+
  • CompTIA A+
  • PTCB Certification - Pharmacy Technician

Timeline

On-Call IT Technician

Geeks On Site
11.2024 - Current

Pharmacy Technician III

Alto Pharmacy
03.2019 - 05.2024

Production Team Lead / Aseptic Specialist

Leiters Health
03.2016 - 02.2019

Production Assurance Trainer

Brown's Compounding Center
06.2011 - 06.2015

Retail Store Manager

Blockbuster Video
01.2000 - 10.2008

Certification Program - Computer Systems Networking And Telecommunications

California Institute of Applied Technology (CIAT)

Certification Program - Pharmacy Technician Certification

Heritage College

High School Diploma -

Northeast Magnet High School

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Jonathan Sward