Jonathan Sweet
Brandon,Florida
Summary
Highly efficient Customer Service Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
17
17
years of professional experience
23
23
years of post-secondary education
Work History
Associate
Johnny Bs
Lakeland, Fl
04.2024 - Current
- Front counter sales of gaming supplies
- Provide exceptional customer service
- Event coordinator
- Interact with hundreds of customers daily, putting a smile on their faces.
Customer Service Representative
Centerwell Pharmacy
Tampa, FL
04.2022 - 04.2024
- Company Overview: Work from Home
- Assist callers with billing information, payments, prescription refills and over the counter orders
- Use of multiple screens and programs and constant use of Microsoft Teams
- Assist with Chat questions from other associates
- Participated in leadership development program
- Work from Home
- Managed approximately 60 inbound calls per day from members.
Billing/Retention Representative
Spectrum
Brandon, Fl
10.2021 - 04.2022
- Assist callers with billing information, payments, service upgrades/downgrades
- Customer de-escalation
- Advise of product value and options
- Use of multiple programs and screens while troubleshooting customer issues
Spectrum Mobile Customer Service Representative
Concentrix
Tampa, Fl
08.2021 - 10.2021
- Billing and customer service for all spectrum mobile devices including payment processing
- Troubleshooting
- Phone sales
Web Designer/Head of Marketing
Sweetdream Amaryllis
Valrico, Fl
02.2018 - 08.2021
- Built a website
- Organized, and manned plant show booths
- Bookkeeping
Store Assistant Manager
Sunshine Games
Tampa, Fl
07.2018 - 02.2019
- Responsible for ordering products
- Customer service
- Listing products online
- Cash drawer operations
- Product pricing
Insurance Verification
Florida Hospital Tampa
Tampa, Fl
01.2016 - 08.2016
- I worked in customer service verifying patient insurance coverage before surgeries
- Setting up payment plans
Customer Service
Bills Prescription Center
Brandon, Fl
11.2014 - 01.2016
- I was responsible for retrieving prescriptions for patients
- Retail sales
- All ordering
- Routinely ordered $100,000 or more daily
Store Manager
Armada Games
Temple Terrace, Fl
07.2008 - 01.2012
- Responsible for ordering inventory
- Assisting with running tournaments for Warhammer as well as trading card games
- Retail sales
- Customer service
Customer Service Representative
Geico
Lakeland, Fl
01.2012 - 05.2014
- Responsible for giving customers information and making changes to already active auto policies
- I also provided floor coverage, where I assisted associates who needed help when supervisors were busy
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Bloomingdale High School
Valrico 08.2004 - 05.2025
Some College (No Degree) - Business Supervision And Management
Polk State College
Lakeland, FL 08.2016 - 12.2018
Skills
Problem-solving abilities
Time management
Data entry
Customer service
Problem-solving
Issue resolution
Leadership qualities
Attention to detail
Timeline
Associate
Johnny Bs
04.2024 - Current
Customer Service Representative
Centerwell Pharmacy
04.2022 - 04.2024
Billing/Retention Representative
Spectrum
10.2021 - 04.2022
Spectrum Mobile Customer Service Representative
Concentrix
08.2021 - 10.2021
Store Assistant Manager
Sunshine Games
07.2018 - 02.2019
Web Designer/Head of Marketing
Sweetdream Amaryllis
02.2018 - 08.2021
Some College (No Degree) - Business Supervision And Management
Polk State College
08.2016 - 12.2018
Insurance Verification
Florida Hospital Tampa
01.2016 - 08.2016
Customer Service
Bills Prescription Center
11.2014 - 01.2016
Customer Service Representative
Geico
01.2012 - 05.2014
Store Manager
Armada Games
07.2008 - 01.2012
High School Diploma -
Bloomingdale High School
08.2004 - 05.2025