JONATHAN TAYLOR
Laurel,MD
Summary
Motivated professional with a strong work ethic, skilled in adapting quickly to new processes and driving business results. Excels both independently and in team settings, focused on enhancing performance, growth, and efficiency to meet company objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor & Courtesy Tech
Jiffy Lube International
Germantown, Maryland
03.2024 - Current
- Resolved concerns effectively, ensuring timely assistance for customers.
- Increased client satisfaction via timely addressal of concerns.
- Focused on ensuring consistent customer satisfaction while managing a high volume of 60 cars per day.
- Applied extensive product knowledge to enhance sales numbers.
- Educated customers on product features and benefits to support sales efforts.
Finance Analyst
Pleasant Gift Boutique, LLC.
Laurel, Maryland
01.2023 - 12.2023
- Tracked market changes and adjusted sales tactics accordingly
- Provided recommendations for modifications in existing processes to enhance controls and reduce costs
- Performed complex cost benefit analyses to inform decisions on budget allocations
- Leveraged knowledge of accounting principles to accurately record transactions in company books
Load Specialist
JK Moving Company
Gaithersburg, Maryland
06.2020 - 03.2023
- Demonstrated strong communication skills to coordinate effectively with drivers, warehouse personnel, and customers.
- Coordinated shipment preparation by categorizing them by destination and cargo type.
- Facilitated efficient inventory management through organized shelving and pallet preparation.
Education
Regents Bachelors of Art - Minor: Communication, General Business, Economics
West Virginia University
Morgantown, WV05.2023
Skills
- Accounting Principles
- Sales strategy development
- Strong communication
- Customer service excellence
- Attention to detail
- Microsoft Software Proficiency
- Efficient Data Management
Timeline
Customer Service Advisor & Courtesy Tech
Jiffy Lube International
03.2024 - Current
Finance Analyst
Pleasant Gift Boutique, LLC.
01.2023 - 12.2023
Load Specialist
JK Moving Company
06.2020 - 03.2023
Regents Bachelors of Art - Minor: Communication, General Business, Economics
West Virginia University
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