Jonathan Thomas
Milton,MA
Summary
Knowledgeable Product Manager with strong background in product management, delivering impactful product strategies and successful product launches. Demonstrated expertise in market analysis and cross-functional team leadership. Proven ability to drive product development and manage lifecycle processes effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retirement Advice Product Manager
John Hancock
12.2017 - Current
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analyzed metrics to measure product performance.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Training and Employee Development Consultant
John Hancock
09.2013 - 12.2017
- Improved organizational capacity through the implementation of effective training programs and workshops.
- Provided expert advice on best practices in sustainable development, contributing to long-term success.
Consolidation and Enrollment Specialist
John Hancock
02.2011 - 09.2013
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
Rollover Education Specialist
John Hancock
08.2010 - 02.2011
Education
Bachelor of Arts - Mathematics
Westfield State University
Westfield, MA05-1996
Skills
- KPI tracking
- Project planning
- Product strategy
- Teamwork and collaboration
- Product development
Certification
- Series 6 Licensed
- Series 63 Licensed
Timeline
Retirement Advice Product Manager
John Hancock
12.2017 - Current
Training and Employee Development Consultant
John Hancock
09.2013 - 12.2017
Consolidation and Enrollment Specialist
John Hancock
02.2011 - 09.2013
Rollover Education Specialist
John Hancock
08.2010 - 02.2011
- Series 6 Licensed
- Series 63 Licensed
Bachelor of Arts - Mathematics
Westfield State University
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