Jonathan Thomas
Phoenix
Summary
Skilled Case Manager Supervisor with a proven track record at Maxim Healthcare, adept in client advocacy and program planning. Expertly guided case managers through crisis situations, significantly enhancing service delivery. Demonstrates exceptional problem-solving and clear communication skills, ensuring the development of holistic care plans and the effective allocation of resources.
Overview
12
12
years of professional experience
Work History
Case Manager Supervisor
Maxim Healthcare
06.2017 - 03.2020
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
Service Coordinator
Department of Social Services
03.2013 - 06.2017
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Case Manager
Fortune Society
07.2008 - 09.2013
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Master of Science - Social Work
Hunter College
New York, NY08-2000
Bachelor of Science - Social Work
Morehouse College
Atlanta, GA08-1997
Skills
- Client advocacy
- Program planning
- Case assessment
- Time management
- Problem-solving
- Multitasking and organization
- Organization and multitasking
- Clear communication
Timeline
Case Manager Supervisor
Maxim Healthcare
06.2017 - 03.2020
Service Coordinator
Department of Social Services
03.2013 - 06.2017
Case Manager
Fortune Society
07.2008 - 09.2013
Master of Science - Social Work
Hunter College
Bachelor of Science - Social Work
Morehouse College
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