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Associate Principal Engineer

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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic and results-oriented professional with a proven track record at U.S. Commercial Service, enhancing global trade partnerships and optimizing CRM systems with Salesforce proficiency. Excelled in team leadership and strategic issue resolution, significantly contributing to project successes. Skilled in public speaking and technical writing, adept at fostering commercial relationships and driving business growth.

Skilled in Microsoft 365 services, specializing in troubleshooting and technical analysis for Outlook, Teams, Exchange Online, OneDrive, and SharePoint. Experienced in leading teams, fostering collaboration, and adhering to project management best practices. Committed to delivering exceptional results and upholding high standards of work quality and ethics.

With over 13 years of experience in IT infrastructure implementation and project management, I have led and delivered medium- to large-scale IT projects across diverse enterprise environments. My focus has been on deploying, configuring, and optimizing systems to ensure high availability, performance, and scalability.

Key Responsibilities & Achievements:

● Delivered end-to-end IT infrastructure implementations, from planning to deployment and post-support.

● Conducted server and hardware monitoring, performance tuning, and optimization to ensure system reliability and uptime.

● Setup, configured, deployed, and troubleshot enterprise systems including:
●Microsoft Hyper-V for virtualization
●Active Directory and Microsoft Exchange for identity and email services
●Office 365 Hybrid and Windows Intune for cloud integration and device management

●Installed and managed:
●System Center Virtual Machine Manager (SCVMM) for virtual infrastructure
●System Center Configuration Manager (SCCM) for patch management and software deployment

● Implemented and supported Citrix Virtualization solutions and Citrix NetScaler for secure application delivery.

● Managed Veeam Backup solutions to ensure data protection, disaster recovery, and business continuity.

● Collaborated with cross-functional teams to ensure seamless project execution and compliance with IT standards.

Jonathan Thornton

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Barista Trainer

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Barista Trainer

Associate of Arts -

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