Jonathan Tibbetts
Saint Charles,MO
Summary
Driven professional with a proven track record at Johnson Heater Co., enhancing product durability through innovative fabrication methods. Skilled in metal fabrication and demonstrating exceptional customer service, I've significantly improved workflow efficiency and customer satisfaction. Expert in leveraging computer skills and hand tool mastery to exceed employer expectations, achieving notable cost reductions and fostering long-term client loyalty.
Overview
3
3
years of professional experience
Work History
Custome Fabricator
Johnson Heater Co.
12.2023 - Current
- Contributed to cost reduction efforts through careful resource allocation and efficient use of available tools and equipment.
- Pioneered innovative fabrication methods, resulting in enhanced product durability and functionality.
- Optimized workflow efficiency by organizing workstations and maintaining a clean environment.
- Achieved customer satisfaction with high-quality finished products that met or exceeded specifications provided during project planning stages.
Csr
Orilleys Auto Parts
10.2022 - 12.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
General Manager of Food Service
Dominos Pizza Inc.
03.2021 - 12.2022
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Education
High School Diploma -
Francis Howell High School
Saint Charles, MO05.2013
Skills
- Computer Skills
- Measurement accuracy
- Metal Fabrication
- Hand tool mastery
- Welding
- Material Handler
Timeline
Custome Fabricator
Johnson Heater Co.
12.2023 - Current
Csr
Orilleys Auto Parts
10.2022 - 12.2023
General Manager of Food Service
Dominos Pizza Inc.
03.2021 - 12.2022
High School Diploma -
Francis Howell High School