Olivia Bermea
Winter Haven
Summary
Demonstrated ability to maintain organized and accessible product displays while stocking shelves efficiently, contributing to a positive shopping environment. Engaged with customers to assist in locating products and resolving inquiries, enhancing overall customer satisfaction. Collaborated with team members to implement promotional displays, resulting in increased product visibility and customer engagement. Maintained cleanliness and organization of the sales floor, ensuring a welcoming atmosphere for shoppers.
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Custome service /Shelf Stocker
Walmart
Bartow
10.2025 - 01.2026
- Stocked shelves efficiently and organized products, ensuring optimal presentation and accessibility for customers.
- Assisted customers in locating products, providing information, and resolving inquiries to enhance their shopping experience.
- Maintained cleanliness and organization of sales floor, contributing to a welcoming environment for customers.
- Collaborated with team members to implement promotional displays, increasing product visibility and customer engagement.
- Assisted customers in locating merchandise on the sales floor.
- Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock.
- Organized backroom storage areas to ensure efficient product retrieval.
Sales Associate / customer service
Metro PCS
Auburndale
08.2022 - 07.2023
- Assisted customers in selecting mobile plans, enhancing their service experience and increasing customer satisfaction.
- Managed inventory by restocking merchandise regularly, contributing to a well-organized sales floor.
- Provided technical support for devices, helping customers troubleshoot issues and improve device usage.
- Collaborated with team members to achieve sales targets, fostering a positive and motivating work environment.
- Developed product knowledge to effectively communicate features and benefits, boosting customer engagement.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
Warehouse Associate
Publix Warehouse Distribution
Lakeland
08.2021 - 02.2022
- Operated forklifts and pallet jacks to efficiently move products, ensuring timely delivery to designated areas.
- Maintained cleanliness and organization of work areas, promoting safety and efficiency among team members.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages, and updated orders in internal database.
- Labeled containers correctly for product identification purposes.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Warehouse Associate
Saddle Creek Logistics Services
Lakeland
03.2018 - 02.2019
- Prepared orders for shipment by packaging items securely, contributing to on-time delivery to customers.
- Maintained cleanliness and safety of the warehouse by following established sanitation protocols and procedures.
- Collaborated with team members to streamline processes, improving overall warehouse efficiency and workflow.
- Trained new associates on safety practices and operational procedures, fostering a culture of safety and compliance.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Labeled containers correctly for product identification purposes.
Education
High school diploma -
Tenoroc High School
Lakeland, FL 08.2011 - 05.2015
Skills
- Pallet Jack
- Order Picking
- Warehouse Experience
- Logistics
- Load & Unload
- RF Scanner
- Packaging
- Warehouse Distribution Experience
- Customer service
- Sales
- Communication skills
- Cash register
- Negotiation
- Typing
- Detailing
- Quality control
- Computer skills
- Customer engagement
- Workplace safety
- Product knowledge
- Inventory management
- Shelf organization
Certification
- Electric Pallet Jack Certification
- Pallet Jack Certification
Timeline
Custome service /Shelf Stocker
Walmart
10.2025 - 01.2026
Sales Associate / customer service
Metro PCS
08.2022 - 07.2023
Warehouse Associate
Publix Warehouse Distribution
08.2021 - 02.2022
Warehouse Associate
Saddle Creek Logistics Services
03.2018 - 02.2019
High school diploma -
Tenoroc High School
08.2011 - 05.2015