Sharon Geiser
Saegertown,PA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management, and sales. High-achieving individual adept at exceeding sales quotas on a consistent basis. Focused on maximizing business success by capitalizing on every opportunity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Manager/Sales
Peach Street Dental & Dentures
2012.01 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Track record/Proof of Profitable Sales
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Business Manager/Sales
Allcare Dental & Dentures
2002.03 - 2011.01
Skills
- Financial Planning
- Revenue Generation
- Goal Setting
- Sales Strategies
- Product Promotion
- Effective leader
- Organizational Structuring
- Consulting
Accomplishments
- By using a third party lender, won a 4 day/3 night stay to Las Vegas, for highest sales with Erie Federal Credit Union
Certification
- OSHA Training
- CPR Training
- Sales Training Courses
Timeline
Business Manager/Sales
Peach Street Dental & Dentures
2012.01 - Current
Business Manager/Sales
Allcare Dental & Dentures
2002.03 - 2011.01
- OSHA Training
- CPR Training
- Sales Training Courses
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